The Hotel Technology Conference (Hotel Tech) provided a glimpse of what’s ahead in 2017 for hotel IT leaders. The conference was held at The Marina Bay Sands Singapore on 20 Oct 2016.
From Hotel CIOs, CTOs, Information Officers to e-Commerce Directors, delegates gathered to share existing and emerging technologies that can help grow new revenue sources, improve operational efficiency and customer service standards.
In an executive interview, Mei Lin Tan, Assistant Director, Housekeeping, Park Avenue Hotels and Suites discussed the advent of the robotics system. Tan discussed four key inter-connected challenges that Park Avenue Hotels and Suites have been facing especially in the housekeeping department. In response, Tan shared three reasons behind their decision to implement ‘robots’ to help in their day-to-day housekeeping tasks from transportation, delivering ad-hoc amenities from guest rooms, to deploy a robot for room service delivery.
The closing keynote speaker, Mark Kendall, Change Agent & Entrepreneur at Kendall Advisory Services, shared how to adapt to today’s fast changing tech world where speed to market is essential when implementing new technologies. In his presentation entitled “Stretching Purse Strings: Making the Right business Case to Secure Owners’ Investment for Tech,” he elaborated on the different risk appetites ranging from owner operated boutiques to owner operated select service tech savvy flagships. Kendall was quick to point out the differences between the reasons, the core and the context that differentiate the core of hoteliers and the core of owners.
Other notable speakers at this year’s conference, including Terence Ronson, Managing Director, Pertlink; Arup Banik, Deputy Vice President – Corporate IT, Oberoi Group; Jai Govindani, Chief Technology Officer, Red Planet Hotels; Matthew Faull, Senior Vice President, IT and e-Commerce, Swiss-Belhotel International; Tony Lee, Vice President, Business Process & Infocomm Systems, The Ascott Limited; and, Harish Shah, Professional Futurist and Management Consultant, Stratserv Consultancy.
Hotel Tech was the last stop of the Hotel Tech Conference Series. Moreover, delegates were able to further enhance their experiences through its co-location with Hotel Management Singapore Summit – a thought leadership forum for hotel General managers and operation, Finance, HR, and Sales and Marketing heads.