Registration and Morning Coffee


Chairperson’s Welcome Remarks


Trend-Driven Innovation: Consumer Trends Shaping the Future of Travel

Acacia Leroy, Trend Strategist, Asia Pacific, TrendWatching


Hotel Leaders Panel: Seeking Business Growth to Boost Operational Performance

  • With growing pressure of profit margin compression, what should hoteliers do to set the stage for rate growth?
  • Given the large number of room inventory, is it really wise to urge the government to reposition Thailand, especially Bangkok, from a mass market to a premium market?
  • In the quest to grow operating margin, guest satisfaction and loyalty, what initiatives have the panelist implemented recently?
  • What are some innovative business models from other industries that hotels might be able to borrow?

Discussion Leader:
Kevin Wallace, Managing Director, Lonoma Ltd.

Chris Bailey, COO, Centara Hotels & Resorts
Olivier Berrivin, Managing Director, International Operations – Asia, Best Western International
Bruno Huber, Vice President Operations Asia, Mövenpick Hotels and Resorts
David Topolewski, CEO & Mobile Evangelist, Qooco


Revenue Generation Panel: Boosting Revenue Streams amidst Shifting Demographics and Disruptions

The market reality is that China is the largest source market for Thailand and disruptive technologies are unavoidable. What could hoteliers do to boost various revenue streams under the new paradigm? What could entice Chinese guests to spend in-house? What could hotels do to be more competitive with third party service providers? What are the amenities that guests are willing to pay for but are seldom offered in hotels? Are there ways to work with, instead of against, disruptive technologies?

Simon J Hall, Area Director of Sales and Marketing – Thailand, IHG

Patrick Basset, Chief Operating Officer Upper Southeast and Northeast Asia, AccorHotels
Wayne Buckingham, Senior Vice President, Asia Pacific, Operations, FRHI Hotels & Resorts
Charles Wang, Regional Head of Advisory Services, IDeaS – a SAS Company


Refreshment and Networking Break


Commercial Strategy Panel: Successfully Managing Yields under the New Norm of Rate Imparity

There have been regulatory efforts in removing hotel rate parity in certain European countries. It is expected that this stance will be gradually adopted across the globe and Asia will be affected in the near future. In this new normal, how do hoteliers optimize pricings and yields across channels? Are revenue management and channel distribution software still relevant? How do you leverage different tools to ensure your hotel performs?

Chris Snyder, Director, Global Reservations Sales & Customer Care, Marriott International

Stefan Wolf, Senior Vice President, Revenue & Distribution Strategy, ONYX Hospitality Group
Kamesh Shukla, Sr. Vice President – Sales (APAC & Africa), RateGain
Phensiri Charoensuk, Former Corporate Director E-Business (Sales & Marketing), Centara Hotels & Resorts


Loyalty Panel: Building Loyalty through Service and Individualism

  • What could chain hotels learn from boutique hotels and independents that achieve a higher repeat guest ratio
  • With limited touch-points, what are some innovative ways to create a memorable guest experience?
  • Can business intelligence really increase personalization of services, pricings and promotions?
  • Does loyalty marketing still work in this era? What are the keys in ensuring the success of a loyalty program?

Discussion Leader:
Leanne Hucker, Director of Sales and Marketing
Lily Udomkunnatum, Managing Director, Burasari Group Hotels
Kittisak Pattamasaevi, Vice President of Sales and Marketing, Montara Hospitality Group
Fariheen Faroukh, Director of Sales, Revinate Asia Pacific


Productivity Tech Showcase: Boosting Efficiency through Technology Innovations

Short showcases of technologies in practical situations.

Manon Campbell, Director, Sales Consulting, Oracle Hospitality


Networking Lunch


Keynote: Business Continuity Planning – the Basics

We all know we should plan for bad events, but most of us don’t really do this because we are too busy, it’s too hard and it costs money which doesn’t directly bring in any revenue. Insurance covers us anyway – doesn’t it? The basics of BCP will be explained as well as some simple tips for how to get started on how to develop a meaningful, quick and cheaper BCP to ensure you keep generating income even when the bad events strike.

Andrew Durieux, MBCI, Director & Principle Consultant, Coverage Ltd


F&B Panel: Investigating the Successful Future F&B Concepts, Marketing Efforts and Alternatives

The F&B scene in Thailand is blossoming and hotel restaurants are facing increasingly strong competition. Some proposed that hotel F&B needs a total revamp from staff attitude to business models, concepts to marketing efforts. Others see hotel restaurants as doomed businesses to be replaced by other profit centres. This panel of experts will discuss what works and what doesn’t, from service and financial point of views.

Sanjog Modgil, Vice President – Hospitality & Hotels, G.P. Group of Companies

Rohit Sachdev, Managing Director, Soho Hospitality
Justin Dunne, Founder, Evolution48
Murray Aitken, Senior Vice President, Restaurant & Bars, Onyx Hospitality Group
Roman Kesseli, Chief Commercial Officer, Qooco


Refreshment and Networking Break


Hot Debate: Hotel Group Consolidations are Beneficial to Healthy Growth of the Industry

Some say that the consolidations of hotel groups will provide more leverage to counter-act the dominance that online travel agents (OTAs) have on distribution. Others believe that clustered inventory could increase pricing volatility in over-supplied markets such as Bangkok. Some smaller hotel groups and independents see opportunities to further personalize and differentiate their services. Others are worried about being marginalized on the grand scheme. Are these consolidations good for the overall market dynamic? What are the operational implications for smaller chains and independents? What should hoteliers expect in the near future?

Discussion Leader:
Bruno Huber, Vice President Operations Asia, Mövenpick Hotels and Resorts

Dillip Rajakarier, CEO, Minor Hotel Group
Jonathan Wigley, Founder & CEO, Absolute Hotel Services
Symon Bridle, Chief Operating Officer, Rosewood Hotel Group
Nicholas Clayton, Pontiac Land Group


HR Panel: Recruiting and Growing Talents to Maintain the Identity of Thai Hospitality

  • What are the channels for cultivating qualified labour and how do you position your hotel as the ideal employer?
  • Is loyalty important in career advancement? Is it a pre-requisite for training and career development?
  • Is there enough incentive to encourage career development and advancement? Is the industry doing enough to attract the new generation?
  • Has the concept of expatriates gone wrong in Thailand? Is this prohibiting local from advancing to top positions? Is there enough incentive for locals to take the top job?

Wimintra Jangnin, Editor in Chief,

Tan Eng Leong, Senior Vice President – Human Resources & Quality Assurance, Dusit International
Alex Chakrabarti, Vice President Human Resources & Talent Development, GCP Hospitality
René J.M. Schillings, Managing Director, TOP Hoteliers Hospitality Executive Search


Closing Remarks