Douglas Li has been chief executive officer of SmarTone since rejoining it in 2001. He believes in challenging the status quo and doing things differently, and has transformed SmarTone into a leader in mobile internet services and communication.
Under Mr Li’s leadership, SmarTone focused on fostering a culture of innovation and quality in pursuit of market differentiation and an exceptional customer experience.
Mr Li made the provision of superior network performance, proprietary services and outstanding customer care the cornerstones of SmarTone’s strategy, which has led to sustained improvement in its business. SmarTone today leads in customer ARPU in Hong Kong’s mobile communication market, one of the most advanced and competitive in the world.
Mr Li began his career as a Chartered Accountant with KPMG in London and Hong Kong. He became an investment banker at Morgan Grenfell, and following that he joined Sun Hung Kai Properties to manage its corporate finance and new business development. He was founding CEO of SmarTone in 1992 and left in 1996 to become Managing Director of the Asian private equity business of the Suez group. Mr Li is a member of the Advisory Committee of the Department of Electrical and Electronic Engineering, The University of Hong Kong.