Transformation roadmap for the digital economy

18-19 May 2016 • Grand Hyatt Kuala Lumpur


Transformation roadmap for the digital economy

18-19 May 2016 • Grand Hyatt Kuala Lumpur



In 2015, we heard a lot about “digital disruption”, in which OTT digital players are disrupting the traditional telecoms industry. In 2016, you’ll be hearing more about “digital transformation”, in which telecoms players respond to that disruption and turn the tables to become disrupters in their own right.

Digital transformation is happening everywhere, in every industry – a global paradigm shift to what analysts refer to as the “digital economy”, in which socioeconomic activity is mediated by software and enabled by telecoms infrastructure. That means telecom is key to the entire paradigm, which in turn means operators can play and thrive in the new digital economy as digital service providers (DSPs) that can compete in the broader internet economy, rather than inside the traditional telecoms silo.

However, that transformation requires a long-term plan and some fairly radical rethinks regarding business models, partnerships and even organizational structure. And if you’re not planning now, you may already be behind the curve.

The 7th Annual Telco Strategies 2016 will explore different aspects of digital transformation, as operators around the region share their experiences – what’s working, what isn’t, and what’s in the pipeline.

This year’s Summit will highlight presentations and case studies on FOUR key themes:
1) Digital Telcos: Dream Pipe Or Pipe Dream
2) New Technologies: Key Enablers For Digital Transformation
3) Collaborations and Partnerships: The End Of DIY
4) New Revenue Opportunities: Show Me The Money!!!

2015 winner list >>        2015 press release >>



Hakon JacobsenVice President, Amdocs Digital, Asia Pacific


Amrish KackerPartner, Head of APAC Analysys Mason, Singapore


Sandy VermaHead of IoT - APAC, AT&T, Hong Kong


Karan Henrik PonnuduraiChief Strategy and Innovation Officer, Axiata Digital, Malaysia


Chari TVTGroup CFO, Axiata, Malaysia


Chevy BehFounder, BookDoc


Ian WattersonVice President and Managing Director for APAC, CSG


Richard ImDirector of Carrier Software, Southern Pacific Region, Huawei


Venkateswara Rao AppalanayuduDirector of Solution Marketing, Southern Pacific Region, Huawei


Prashant GokarnChief Strategy & Planning Officer, Indosat Ooredoo, Indonesia


Randy PangalilaGroup Head Mobile Financial Services, Indosat Ooredoo, Indonesia


Mirela JuravleHead of B2B Partnerships and M2M/IoT Project, Indosat Ooredoo, Indonesia


Paul BerrimanGroup CTO, PCCW & HKT


Dr. Mazlan AbbasCEO, REDtone IOT Malaysia


Angelito VillanuevaVice President and Head of FinTech, Digital Inclusion & Alliances, Smart e-Money, Inc., Philippines


Christopher BoydDirector of Digital Architecture and Transformation, Telefónica, United Kingdom


Jim FaganDirector, Cloud Practice, Telstra, Hong Kong


Professor Paul MorrisseyGlobal Ambassador for Big Data Analytics & Customer Experience, TM Forum, United Kingdom


John TannerEditor-in-Chief, Telecom Asia


Tony PoulosColumnist and Anchor, Telecom Asia


Stefan HammondManaging Editor, Telecom Asia


Tuesday, 17 May 2016

Telecom Asia’s Masterclasses provide unique opportunities to spend valuable time with industry experts. Through practical solutions and interactive problem solving, these sessions allow you to learn in a relaxed and informal environment. Seats are limited so book today to avoid disappointment!

BIG 5 Initiatives for Digital Transformation in Telecom Industry **By Invitation ONLY**

Registration and refreshments

It is predicted that the video industry market’s potential is $100 billion, while the enterprise cloud market is worth $1 trillion and the number of IoT connections is expected to grow 10-fold. This presents unprecedented opportunities for telecom operators.

Huawei’s Big 5 Initiatives (Big Video – Everywhere, Big IT – Enabling, Big Operation – Agile, Big Architecture – Elastic, Big Pipe – Ubiquitous) are designed for the telecom industry to accelerate digital transformation and create new opportunities.

During this three-hour highly interactive Masterclass session, attendees will have a clear understanding of how their organization should respond to the opportunities created by the Big 5 Initiatives and the innovative solutions needed for Digital Transformation. The strategy will focus on opportunities and challenges in the South Pacific region.

The session will include:

  • Introduction to Big 5 Initiatives - Road to Digital Transformation for Telecom Operators
  • “9 Windows” technique to prepare for Digital Transformation
  • Big Video – Everywhere
  • Big IT – Enabling
  • Executive Round Table Discussion

Attendees will take away from this Masterclass a holistic understanding of how to:

  • Use the 9 Windows technique (the same process NASA used to put a man on the moon) to understand their current and future environment
  • Respond to the opportunity of The 5 Big Initiatives and the innovative solutions for Digital Transformation
  • Identify opportunities and challenges in the market
  • Build networks to deliver the best video experience with Big Video Strategy
  • Open up platform capabilities to help build an open, collaborative, and win-win industry ecosystem to accelerate digital transformation with Big IT Enabling

Plus participants will be able to incorporate these BIG 5 initiatives to their organizations and develop them further into market-shaping responses to capitalize on Digital Transformation.

End of Masterclass

Digital Transformation Blueprint: How to Transform Into a Digital Enterprise

Registration and refreshments

For many organizations, digital transformation is an absolute business imperative. The ultimate challenge is to avoid becoming extinct and securing their position at the core of the new digital economy.
This session is designed to help leaders develop an assessment framework to assess their current digital maturity and then build a digital roadmap tailored for their businesses and markets encompassing: business, customers and technology perspectives. It will provide insight as to which digital direction to move in, and how to ensure successful execution. The program will draw upon Chris’s 20+ years of experience in digital change and will include:

  • Digital Transformation Assessment: What are your market conditions, what is the nest phase of development in your market, how digitally mature is your business?
  • Innovation and Digital Strategy: What’s your digital path to success?
  • Implementing a Successful Strategy: How do you keep transformation in motion?
  • Constructing a Flight Plan and Agile Implementation: How do you efficiently transform?

Attendees will take away from this Masterclass a holistic understanding of how to:

  • Identify the gaps between where you are now and where you need to be, and how to close them
  • Understand and evaluate current digital services and technology performance exploitation
  • Identify customer engagement with digital services
  • Map technology investment to customer usage, income and volumes
  • Identify if you need to re-engineer customer journeys/processes and skillsets and or move to a new technology platform:
  • Understand the impact of legacy platforms on digital services
  • Ascertain what teams, talent and skills do you need to get there?

Plus at the beginning of the Masterclass participants are encouraged to voice their own challenges which Chris will then address individually during the course of the day.


About your Masterclass Leader:
Chris is an experienced business and technology leader and has helped organizations take advantage of technology to improve business results and customer experiences in Europe and the US. He is passionate about digital services and how they can be used to drive revenue growth and enrich both our business and personal lives. He is the Director for Digital Architecture and Transformation for Telefonica (global) and leads a Digital Enterprise Architecture Team that has defined and is now driving a digital transformation in their 22 operating businesses world-wide. He was previously the Managing Partner at Gartner Research and built and sold a successful digital services company to Engine Communications, a digital agency in London. Chris is also the founder of the “Digital Index” a framework for understanding the relationship between digital technology, customer engagement/usage and people skills.

Christopher Boyd
Director of Digital Architecture and Transformation,
Telefónica, United Kingdom

End of Masterclass

Wednesday, 18 May 2016

Registration and Welcome Coffee

Welcome & Opening Remarks

John Tanner, Editor-in-Chief, TELECOM ASIA


OPENING KEYNOTE: Lessons from a Digital Telco

Digital transformation is a multi-faceted, long-term play. It’s a shift from being a connectivity provider to lifestyle platform and creating compelling digital products to supplement the core revenue streams. In this session a Digital Service Provider will share how to they have changed the way they interact with their customers, introduce advanced analytics to better understand them, and fundamentally reinvent how they do their business.
Chris Boyd, Director of Digital Architecture and Transformation, Telefónica, United Kingdom


  • Does the telecoms industry require liberalization from rules that are deemed no longer fit in the digital age?
  • Do we need a fresh approach to competition to restore Telco’s competitiveness in a data-centric world?
  • Which new business models will guarantee on-going innovation, growth and jobs creation?
  • How can we better align national policies to investment cycles in superfast broadband deployment?
  • What measures will boost investment in next-generation infrastructure?
  • What are the key opportunities and risks for those investing in the digital economy?

Amrish Kacker,  Partner, Analysys Mason, Singapore

Interviewed by Tony Poulos, Columnist and Anchor, Telecom Asia


Digital DNA: New Business Models for the New Digital Ecosystem

This session will look at innovating around APIs – sets of routines, protocols and tools that make it easier to develop a program by providing all the building blocks. This in turn enables programmers to put the blocks together as required, building on top of existing resources, enabling operators to open up platforms to their partners and to engage in new business models.

Richard Im, Director of Carrier Software, Southern Pacific Region, Huawei

Morning Coffee Break

Hakon Jacobsen, Vice President, Amdocs Digital, Asia Pacific

Will “Mobile Network Operators” Survive the Next 10 Years?

Chari TVT, Group CFO, Axiata, Malaysia

THE BIG INTERVIEW: Can Innovation Lab Programs Help Turn the Tables On Disruption?

All roads lead to digital transformation. New innovations, Web and OTT players are disrupting the traditional telco industry. In response, telcos are starting their own innovation programs to drive new waves of innovations and have partnerships with startup companies and developers to create innovative services. To what extend have these programs been successful and what new digital services have they churned out?


Karan Henrik Ponnudurai, Chief Strategy and Innovation Officer, Axiata Digital, Malaysia
Venkateswara Rao Appalanayudu, Director of Solution Marketing, Southern Pacific Region, Huawei

Prashant Gokarn, Chief Strategy & Planning Officer, Indosat Ooredoo, Indonesia

Interviewed by Tony Poulos, Columnist and Anchor, Telecom Asia

Networking Lunch


Digital Transformation Starts at the Back

Operators must transform themselves end to end and top to bottom to play in the coming digital economy, but it’s going to come down to the ability of the BSS to keep up with their digital strategy.

Digital Transformation Begins with the Customer

For CSPs to succeed in the ever-evolving digital economy, putting the customer at the heart of everything they do gives focus to the organization’s initiatives. This session will address key challenges facing CSPs, including how to engage customers on the digital journey; personalize the experience to cater to their diverse needs and expectations; promote products and services at the right time and place; and differentiate offerings in an increasingly crowded digital marketplace.

Ian Watterson, Vice President and Managing Director, APAC, CSG INTERNATIONAL

Everything Goes Better with NFV

  • Review how NFV can help create new ways of working, accelerate service launches, and reduce opex
  • Explore how NFV can help generate new revenue with retail and wholesale cloud services

Afternoon Coffee Break


KEYNOTE PRESENTATION: New Adventures in Fintech

As the roles of telecommunications providers and banks are increasingly converging, partnerships with banks enable telcos to offer innovative and differentiated digital banking and financial technology solutions.

 Lito Villanueva, Managing Director, FINTQ (a fintech company of PLDT Group), Philippines

INTERACTIVE PANEL DISCUSSION: Cross-Industry Ecosystem: Growth Outside the Box

To reap future growth benefits, telcos must smash through the traditional confines of industry walls to seek collaborative opportunities that stretch across multiple business sectors. This session will review successful collaborations and cross-industry opportunities to thrive in the digital economy.

Chevy Beh, Founder, BookDoc, Malaysia

Randy Pangalila, Group Head Mobile Financial Services, Indosat Ooredoo, Indonesia

Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia

KEYNOTE PRESENTATION: Staying Relevant in the Digital World

In this presentation, Paul will share how a Telco - the physical partner in a digital world and new service partners including OTT can collaborate to stay relevant and create a raft of new services which add value and grow ARPU for a Telco. There are no magic bullets. It’s about finding the revenue from many sources to fill the gaps made by declining core business revenues.

Paul Berriman, Group CTO, PCCW & HKT

Closing Remarks from the Chairman and End of Conference Day One

John Tanner, Editor-in-Chief, TELECOM ASIA


19th Annual Telecom Asia Awards & Gala Dinner

Thursday, 19 May 2016

Registration and Welcome Coffee

Welcome Remarks

John Tanner, Editor-in-Chief, TELECOM ASIA


KEYNOTE PRESENTATION: The New Era of On-Demand Service Delivery

To thrive in the cloud era of networking, operators need to deliver on-demand network services that are as dynamic as the cloud services that now dominate network traffic. SDN enables service providers to move to an on-demand service delivery model so that applications can consume only what they need, when and where they need it.

  • What service opportunities does SDN enable that weren’t possible or practical before?  
  • What are the main challenges or roadblocks to enabling on-demand service delivery?  
  • Migration strategy tips for operators looking to implement carrier SDN   

Jim Fagan, Director, Cloud Practice, Telstra, Hong Kong

KEYNOTE PRESENTATION: IoT Monetization – From Connected Cars to Connected Homes

Is there Money to Be Made? And what’s the catch?
Sandy Verma, Head of IoT - APAC, AT&T, Hong Kong

Morning Coffee Break


Security: The Ultimate Service Differentiator
As we hurtle towards a world of software-driven cloud-based networks where everything is connected and digital, and where data analytics fuel business models and customer relationships, security will become increasingly important. Put simply, no telco wants to be the next Ashley Madison headline. This session looks at how security will matter not just to telcos, but to their customers – and how that can translate into customer loyalty, brand reputation and even revenue streams.

Monetization Case Study (for any of the above)

INTERACTIVE PANEL DISCUSSION: Monetizing Digital Services: Where's the Profit?

Rapid commoditization of legacy services such as voice, video and data combined with market saturation is resulting in flat revenue or revenue decline in many customer segments. In order to grow revenues, service providers are launching new digital services. This panel will review the innovative business models that help in launching new digital services such as OTT Video, Mobile Entertainment, Digital Payments, and Internet of Things (IoT) enabled offerings like Smart Home, Connected Vehicle, and many others. But more importantly, are they really offsetting the revenue decline from legacy services?

Mirela Juravle, Head of B2B Partnerships and M2M/IoT Project
, Indosat Ooredoo, Indonesia
Dr. Mazlan Abbas, CEO, REDtone IOT Malaysia

INTERACTIVE PANEL DISCUSSION: Retail Business Model Evolution – “Amazon can do it, why can’t we?”

Imagine SMBs receiving a bandwidth-on-demand service in a matter of minutes through a few simple clicks online and are able to enjoy the kind of wide area networking (WAN) services that were previously available only to large enterprises. It's a vision that could become a reality within the next few years and operators are hoping to become as agile as web players like Amazon while being able to guarantee secure, "carrier-class" services for their customers. However, if flexible, on-demand service costs less than a dedicated offering which in turn means less revenue for operators, this begs the question: Where is the business case?

Chari TVT, Group CFO, Axiata, Malaysia

Moderated by Stefan Hammond, Managing Editor, Telecom Asia

Closing Remarks from the Chairman

John Tanner, Editor-in-Chief, Telecom Asia

End of Conference

Thursday, 19 May 2016

Telecom Asia’s workshops provide unique opportunities to spend valuable time with industry experts. Through practical solutions and interactive problem solving, these sessions allow you to learn in a relaxed and informal environment. Seats are limited so book today to avoid disappointment!

Innovation for your Customer Experience Management (CEM) and Big Data Analytics Environment

Registration and refreshments

We live in an era of digital Darwinism. As technology and society evolves, it becomes imperative that organizations also evolve their business models. Organizations that don’t invest in counter- disruptive measures will learn that evolution doesn’t wait. 52% of the Fortune 500 have merged, been acquired or have gone bankrupt since 2000. The threat of start-ups upending established sectors is greater than it has ever been. The Wall Street Journal now tracks over 100 start-ups globally valued at US$1 billion or more, over ten of which are valued at more than US$10 billion. These high-value companies are, in many cases, not creating entirely new markets, but rapidly eating into traditional sectors using a combination of superior technology and a compelling customer experience.

Over the last ten years, there are myriad examples of established corporates that have fallen on difficult times. Nokia, Blackberry and Kodak are just a handful of the many companies that have been disrupted, decimated or reduced to a shadow of their former selves, after having once dominated their industries.

How can organizations avoid this fate? The answer is: INNOVATION

This session is designed to help leaders develop an assessment framework to evaluate their current innovation maturity and provide insight as to which direction to move in, and how to ensure successful execution. Attend this power-packed intensive 3-hour session and MASTER the use of Big Data Analytics and CEM to thrive in this digital economy. Areas covered include

  • Why the need for Innovation
  • Accessing your organization’s current Innovation Maturity level
  • How to identify and enable Intrepreneurs in your organization:
  • How to Fail Early in Innovation using Lean Methodology
  • CEM and Big Data Analytics:

- Customer Creation (Practical Session)
- Validated Learning (Practical Session)
- Innovation Accounting (Practical Session)


About your Masterclass Leader:
Paul is a Veteran Technology Entrepreneur; he is a recognized International expert on CxM, Big Data Analytics/ Forensics, XaaS and Media distribution systems. Paul is also the Global Ambassador for Big Data Analytics and Customer Experience at the TM Forum leading these disciplines at the Forum. In 2010 he was awarded a Professorship by the School of Mathematics and Computing at Liverpool JM University in the UK. He is a Fellow of the Institute of Engineering and Technology (IET).

Professor Paul Morrissey
Global Ambassador for Big Data Analytics & Customer Experience,
TM Forum, United Kingdom

End of Masterclass


Sponsorship opportunities are available for technology and service catering to the telecommunication industry. If you are looking to increase your market share, brand awareness or introduce a new product, this is an opportunity not to be missed.

Questex Asia Events offer you an unrivalled networking platform, world-class educational opportunities and highly relevant conference programming. As a sponsor, you will capitalize on an incredibly effective means of reaching the companies and individuals who shape your industry.

For event sponsor-partners, every effort is made to ensure that you are showcased to the broadest extent possible.

Don’t miss this chance to go beyond traditional sponsorship packages and use these targeted executive-level events as a marketing, branding, lead-generation and knowledge-building platform for your company:

  • Position your company in front of as many key industry professionals as possible
  • Promote your company as the industry leader
  • Associate your company with a crucial industry event in the Asia Pacific region
  • Provide your people with lead generating and networking opportunities with other key players and companies in the industry
  • Provide knowledge generation through our high-caliber speakers and compelling program content


For details on sponsorship packages, please contact:

Jessie Cheung
+852 2589 1338


Diamond Sponsor

Platinum Sponsor

Gold Sponsor

Bronze Sponsor



This conference is researched with and designed for senior telecommunication executives working across Asia. Those benefiting the most from their participation include:

  • CEOs, CFOs, CIOs, CTOs, COOs
  • Marketing Directors
  • Managing Directors
  • Heads of Departments
  • Senior Management

Jessie Cheung
+852 2589 1338

Francesca Lin
+852 2589 1352

Sutha O'Connell
+65 6395 4588

John Tanner
+852 2589 1328



Huawei, as a global ICT solutions provider, continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.

While increasingly ubiquitous connectivity is leading to rapid digitalization on a global scale, the ongoing evolution of the ICT industry represents the core enabling force behind digital transformation across all industry sectors. Leveraging our experience and expertise in the ICT sector, we help bridge the digital divide and promote high-quality broadband connectivity for all. As an advocate of socioeconomic sustainability, we make every effort to support secure and stable network operations, and help customers and industries improve efficiency to drive low-carbon economic growth. By localizing our operations and building a global value chain, we help local innovators maximize their global value and share win-win outcomes.

Guided by the vision of Building a Better Connected World, we are committed to driving business and industry advancement through technology innovation, fostering a robust industry ecosystem through open collaboration, and helping global carriers and enterprise customers achieve agile innovation, rapid transformation and business success in the digital era.

For more information, please visit



Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers.  For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.

Amdocs and its 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.



CSG International (NASDAQ: CSGS) is the trusted global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed service models.  CSG drives business transformation initiatives for the majority of the top 100 global communications service providers, including Singtel Optus, Bharti Airtel, Reliance, Telstra, Hutchison 3 Indonesia, Indosat, Chorus NZ, DST, AT&T, Comcast, DISH, ESPN, Media-Saturn, Orange, Telefonica, Time Warner Cable, Vodafone and Verizon. For more information, visit



Since 1993 Comarch’s mission has been to help communication service providers achieve high business profitability and enhance customer experience with end-to-end IT solutions and services. Thanks to numerous projects for the biggest telecom operators worldwide, we have gathered a lot of domain knowledge and expertise in the industry. This, among other factors, enabled us to successfully deliver various projects for multiple clients (including such renowned brands as O2, T-Mobile, Vodafone, KPN, E-Plus, Orange) across the globe.