Transformation roadmap for the digital economy

18-19 May 2016 • Kuala Lumpur


Transformation roadmap for the digital economy

18-19 May 2016 • Kuala Lumpur



In 2015, we heard a lot about “digital disruption”, in which OTT digital players are disrupting the traditional telecoms industry. In 2016, you’ll be hearing more about “digital transformation”, in which telecoms players respond to that disruption and turn the tables to become disrupters in their own right.

Digital transformation is happening everywhere, in every industry – a global paradigm shift to what analysts refer to as the “digital economy”, in which socioeconomic activity is mediated by software and enabled by telecoms infrastructure. That means telecom is key to the entire paradigm, which in turn means operators can play and thrive in the new digital economy as digital service providers (DSPs) that can compete in the broader internet economy, rather than inside the traditional telecoms silo.

However, that transformation requires a long-term plan and some fairly radical rethinks regarding business models, partnerships and even organizational structure. And if you’re not planning now, you may already be behind the curve.

The 7th Annual Telco Strategies 2016 will explore different aspects of digital transformation, as operators around the region share their experiences – what’s working, what isn’t, and what’s in the pipeline.

This year’s Summit will highlight presentations and case studies on FOUR key themes:
1) Digital Telcos: Dream Pipe Or Pipe Dream
2) New Technologies: Key Enablers For Digital Transformation
3) Collaborations and Partnerships: The End Of DIY
4) New Revenue Opportunities: Show Me The Money!!!

2015 winner list >>        2015 press release >>


Sandy VermaHead of IoT - APAC, AT&T, Hong Kong

Karan Henrik PonnuduraiChief Strategy and Innovation Officer, Axiata Digital, Malaysia

Angelito VillanuevaVice President and Head of FinTech, Digital Inclusion & Alliances, Smart e-Money, Inc., Philippines

Christopher BoydDirector of Digital Architecture and Transformation, Telefónica, United Kingdom

Professor Paul MorrisseyGlobal Ambassador for Big Data Analytics & Customer Experience, TM Forum, United Kingdom


Tuesday, 17 May 2016

Telecom Asia’s workshops provide unique opportunities to spend valuable time with industry experts. Through practical solutions and interactive problem solving, these sessions allow you to learn in a relaxed and informal environment. Seats are limited so book today to avoid disappointment!

DSP Blueprint: How To Transform Into A Digital Service Provider

Registration and refreshments

Transforming to a DSP

For many telcos, digital transformation is an absolute business imperative. The ultimate challenge for CSPs is to avoid the dumb pipe scenario and secure their position at the core of the new digital economy.
This session is designed to help leaders develop an assessment framework to assess their current digital maturity and then build a digital roadmap tailored for their businesses and markets encompassing: business, customers and technology perspectives. It will provide insight as to which digital direction to move in, and how to ensure successful execution. The program will draw upon Chris’s 20+ years of experience in digital change and will include:

  • Digital Transformation Assessment: What are your market conditions, what is the nest phase of development in your market, how digitally mature is your business?
  • Innovation and Digital Strategy: What’s your digital path to success?
  • Implementing a Successful Strategy: How do you keep transformation in motion?
  • Constructing a Flight Plan and Agile Implementation: How do you efficiently transform?

Attendees will take away from this workshop a holistic understanding of how to:

  • Identify the gaps between where they are now and where they need to be, and how to close them
  • Understand and evaluate current digital services and technology performance exploitation
  • Identify customer engagement with digital services
  • Map technology investment to customer usage, income and volumes
  • Identify if you need to re-engineer customer journeys/processes and skillsets and or move to a new technology platform:
  • Understand the impact of legacy platforms on digital services
  • Ascertain what teams, talent and skills do you need to get there?

Plus at the beginning of the workshop participants are encouraged to voice their own challenges which Chris will then address individually during the course of the day.

Workshop Leader:
Chris Boyd, Director of Digital Architecture and Transformation, Telefónica, Global

End of Workshop

Wednesday, 18 May 2016

Registration and Welcome Coffee

Welcome & Opening Remarks

John Tanner, Editor-in-Chief, TELECOM ASIA, HONG KONG


OPENING KEYNOTE: Lessons from a Digital Telco

Digital transformation is a multi-faceted, long-term play. It’s a shift from being a connectivity provider to lifestyle platform and creating compelling digital products to supplement the core revenue streams. In this session a Digital Service Provider will share how to they have changed the way they interact with their customers, introduce advanced analytics to better understand them, and fundamentally reinvent how they do their business.
Chris Boyd, Director of Digital Architecture and Transformation, Telefónica, United Kingdom


  • Does the telecoms industry require liberalization from rules that are deemed no longer fit in the digital age?
  • Do we need a fresh approach to competition to restore Telco’s competitiveness in a data-centric world?
  • Which new business models will guarantee on-going innovation, growth and jobs creation?
  • How can we better align national policies to investment cycles in superfast broadband deployment?
  • What measures will boost investment in next-generation infrastructure?
  • What are the key opportunities and risks for those investing in the digital economy?

Morning Coffee Break


Digital DNA: New Business Models for the New Digital Ecosystem

This session will look at innovating around APIs – sets of routines, protocols and tools that make it easier to develop a program by providing all the building blocks. This in turn enables programmers to put the blocks together as required, building on top of existing resources, enabling operators to open up platforms to their partners and to engage in new business models.

Transitioning from Product-Based to Platform-Based Models

THE BIG INTERVIEW: Can Innovation Lab Programs Help Turn the Tables On Disruption?

All roads lead to digital transformation. New innovations, Web and OTT players are disrupting the traditional telco industry. In response, telcos are starting their own innovation programs to drive new waves of innovations and have partnerships with startup companies and developers to create innovative services. To what extend have these programs been successful and what new digital services have they churned out?

Networking Lunch


GOLD SPONSOR PRESENTATION: Everything Goes Better with NFV

  • Review how NFV can help create new ways of working, accelerate service launches, and reduce opex
  • Explore how NFV can help generate new revenue with retail and wholesale cloud services

GOLD SPONSOR PRESENTATION: Digital Transformation Starts at the Back

Operators must transform themselves end to end and top to bottom to play in the coming digital economy, but it’s going to come down to the ability of the BSS to keep up with their digital strategy.

Big Data: The Ultimate Customer Experience

Big data analytics provides an opportunity to gain a more detailed understanding of what customers want, what they’re experiencing, and how to bridge the gap between the two and improve the customer experience even further. There are already real-world examples demonstrating the potential power of big data as a customer engagement tool that could also turn CEM itself into a revenue generator –provided you do it right.

From Data Centers to Digital Centers

As the Digital Content Era draws ever closer, data centers have evolved from convenient storage sites to strategic assets in the race to provide everything from cloud services to content delivery. But the impact of this shift extends far beyond the data center itself. This session explores how service providers have to rethink and revamp their data center infrastructure, business models, interconnect strategies and internal mindsets to capitalize on the promise of next-gen “digital centers”.

Afternoon Coffee Break


INTERACTIVE PANEL DISCUSSION: Cross-Industry Ecosystem: Growth Outside the Box

To reap future growth benefits, telcos must smash through the traditional confines of industry walls to seek collaborative opportunities that stretch across multiple business sectors. This session will review successful collaborations and cross-industry opportunities to thrive in the digital economy.

KEYNOTE PRESENTATION: New Adventures in Fintech

As the roles of telecommunications providers and banks are increasingly converging, partnerships with banks enable telcos to offer innovative and differentiated digital banking and financial technology solutions.
Angelito Villanueva, Vice President and Head of FinTech, Digital Inclusion & Alliances, Smart e-Money, Inc., Philippines

FIRESIDE CHAT: OTT Video Made Easy(ish)

Digital video is changing the way consumers watch television, and OTT video services are capitalizing on that in a big way. But that’s not necessarily a threat to your IPTV business – services like HOOQ and iflix are making headway in the region via telco partnerships, demonstrating the viability of such tie-ups. This dialogue looks at how OTT video partnerships could help telcos beef up their video offerings and really give the viewers what they want.

Closing Remarks from the Chairman and End of Conference Day One

John Tanner, Editor-in-Chief, TELECOM ASIA, HONG KONG


19th Annual Telecom Asia Awards & Gala Dinner

End of Conference Day 1

Thursday, 19 May 2016

Registration and Welcome Coffee

Welcome Remarks

John Tanner, Editor-in-Chief, TELECOM ASIA, HONG KONG


KEYNOTE PRESENTATION: The New Era of On-Demand Service Delivery

To thrive in the cloud era of networking, operators need to deliver on-demand network services that are as dynamic as the cloud services that now dominate network traffic. SDN enables service providers to move to an on-demand service delivery model so that applications can consume only what they need, when and where they need it.

  • What service opportunities does SDN enable that weren’t possible or practical before?  
  • What are the main challenges or roadblocks to enabling on-demand service delivery?  
  • Migration strategy tips for operators looking to implement carrier SDN   

KEYNOTE PRESENTATION: IoT Monetization – From Connected Cars to Connected Homes

Is there Money to Be Made? And what’s the catch?
Sandy Verma, Head of IoT - APAC, AT&T, Hong Kong


Tomorrow’s Telcos: Unlocking New Revenue Streams through Agile Selling

Morning Coffee Break


Security: The Ultimate Service Differentiator
As we hurtle towards a world of software-driven cloud-based networks where everything is connected and digital, and where data analytics fuel business models and customer relationships, security will become increasingly important. Put simply, no telco wants to be the next Ashley Madison headline. This session looks at how security will matter not just to telcos, but to their customers – and how that can translate into customer loyalty, brand reputation and even revenue streams.

Monetization Case Study (for any of the above)

INTERACTIVE PANEL DISCUSSION: Retail Business Model Evolution – “Amazon can do it, why can’t we?”

Imagine SMBs receiving a bandwidth-on-demand service in a matter of minutes through a few simple clicks online and are able to enjoy the kind of wide area networking (WAN) services that were previously available only to large enterprises. It's a vision that could become a reality within the next few years and operators are hoping to become as agile as web players like Amazon while being able to guarantee secure, "carrier-class" services for their customers. However, if flexible, on-demand service costs less than a dedicated offering which in turn means less revenue for operators, this begs the question: Where is the business case?

Karan Henrik Ponnudurai, Chief Strategy and Innovation Officer, Axiata Digital, Malaysia

Closing Remarks from the Chairman

John Tanner, Editor-in-Chief, TELECOM ASIA, HONG KONG

- End of Conference

Thursday, 19 May 2016

Telecom Asia’s workshops provide unique opportunities to spend valuable time with industry experts. Through practical solutions and interactive problem solving, these sessions allow you to learn in a relaxed and informal environment. Seats are limited so book today to avoid disappointment!

Innovation for your CEM and Big Data Analytics Environment

Registration and refreshments

  • Why Innovation
  • Innovation Maturity
  • How to identify and enable Intrepreneurs in your organisation:
  • How to Fail Early in Innovation (Lean Methodology) 
  • CEM and Big Data Analytics:
    - Customer Creation (Practical Session)
    - Validated Learning (Practical Session)
    - Innovation Accounting (Practical Session)

Workshop Leader:
Professor Paul Morrissey, Global Ambassador for Big Data Analytics & Customer Experience, TM Forum, United Kingdom

End of Workshop


Sponsorship opportunities are available for technology and service catering to the telecommunication industry. If you are looking to increase your market share, brand awareness or introduce a new product, this is an opportunity not to be missed.

Questex Asia Events offer you an unrivalled networking platform, world-class educational opportunities and highly relevant conference programming. As a sponsor, you will capitalize on an incredibly effective means of reaching the companies and individuals who shape your industry.

For event sponsor-partners, every effort is made to ensure that you are showcased to the broadest extent possible.

Don’t miss this chance to go beyond traditional sponsorship packages and use these targeted executive-level events as a marketing, branding, lead-generation and knowledge-building platform for your company:

  • Position your company in front of as many key industry professionals as possible
  • Promote your company as the industry leader
  • Associate your company with a crucial industry event in the Asia Pacific region
  • Provide your people with lead generating and networking opportunities with other key players and companies in the industry
  • Provide knowledge generation through our high-caliber speakers and compelling program content


For details on sponsorship packages, please contact:

Jessie Cheung
+852 2589 1338


Past Sponsors



This conference is researched with and designed for senior telecommunication executives working across Asia. Those benefiting the most from their participation include:

  • CEOs, CFOs, CIOs, CTOs, COOs
  • Marketing Directors
  • Managing Directors
  • Heads of Departments
  • Senior Management

Jessie Cheung
+852 2589 1338

Francesca Lin
+852 2589 1352

Sutha O'Connell
+65 6395 4588

John Tanner
+852 2589 1328


For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations.  With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.

For more information, please visit


CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Bharti, Comcast, MasterCard, Reliance Communications, T-Mobile, Telefonica, Vodafone and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG offers a broad portfolio of licensed, SaaS and managed services based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points.


F5 (NASDAQ: FFIV) provides solutions for an application world. F5 helps organizations seamlessly scale cloud, data center, and software defined networking (SDN) deployments to successfully deliver applications to anyone, anywhere, at any time. F5 solutions broaden the reach of IT through an open, extensible framework and a rich partner ecosystem of leading technology and data center orchestration vendors. This approach lets customers pursue the infrastructure model that best fits their needs over time. The world’s largest businesses, service providers, government entities, and consumer brands rely on F5 to stay ahead of cloud, security, and mobility trends. For more information, go to

You can also follow @F5NetworksAPJ on Twitter or visit us on Facebook for more information about F5, its partners, and technologies. For a complete listing of F5 community sites, please visit


Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population.

NTT Communications

NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching over 196 countries/ regions, and over 150 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.


Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee’s award-winning solutions enable service providers to monetize new services, business models and content and to deliver a connected customer experience – through either SaaS or on-premise based solutions. Redknee’s real-time monetization and subscriber management platform provides innovative converged charging, billing, policy management, and customer care solutions for over 200 communications service providers and is supporting service providers to monetize the growing ecosystem of the Internet of Things. For more information, visit


Award-winning SPB TV is one of the world’s leading providers of end-to-end OTT TV, IP TV and mobile TV solutions for video content delivery.

SPB TV media platform moves mobile operators, broadcasters, all other providers from merely providing access, to being in command of bundling / packaging tools, content management tools, customer relationship and loyalty tools, additional revenue tools, thus making movies and TV more than just content, but part of an integrated offering which enhances revenue (and brings new revenue lines), loyalty and reputation.

Any device (including all mobile OS) / Any network / All content on a full service, end-to-end platform.

SPBTVs renown on-line TV platform for any device also allows content owners easy access to a wide audience.


Tektronix Communications is the industry’s leading provider of insight and analytics for the telecommunications industry.  The company enables carriers to deliver the best subscriber experience possible and monetize their networks, whilst optimizing OPEX and CAPEX spend.

Tektronix Communications captures, organizes, analyses and interprets network and service data to provide the most reliable actionable insights and help carriers make the most powerful business decisions possible. Our comprehensive set of assurance, intelligence and test solutions and services support a range of architectures and applications such as LTE, HSPA, 3G, IMS, mobile broadband, VoIP, video, VoLTE and triple play. Tektronix Communications is headquartered in Plano, Texas. Connect at


Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 61 countries.


ZTE is a provider of advanced telecommunications systems, mobile devices, and enterprise technology solutions to consumers, carriers, companies and public sector customers. As part of ZTE’s M-ICT strategy, the company is committed to provide customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen (H share stock code: 0763.HK / A share stock code: 000063.SZ), ZTE’s products and services are sold to over 500 operators in more than 160 countries. ZTE commits 10 per cent of its annual revenue to research and development and has leadership roles in international standard-setting organizations. ZTE is committed to corporate social responsibility and is a member of the UN Global Compact. For more information, please visit