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16 November 2017

Hotel Management Indonesia Summit

Inspire Viable Strategies to Boost Revenue and Profit for Vibrant Hoteliers
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About Us


In the past few years, Indonesia has seen tremendous hotel room supply growth, creating fantastic career opportunities for hoteliers. Local hotel chains, like their international counterparts, have grown in a fast pace to multiple locations and are now ready to contemplate their next phrase of expansion outside of the country.

Yet, the demand growth lags behind supply growth, putting pressure on revenue and occupancy. High inflation and increases in costs threaten the profitability of hospitality businesses. The hurdle of hiring qualified staff negatively impacts guest satisfaction. Given the fierce competition, hoteliers must strive to enhance their revenue generation, service delivery and operational skill sets to differentiate themselves, in order to drive financial results and further growth opportunities.

The leading conference in Indonesia that directly addresses all operational/management challenges, Hotel Management Indonesia Summit provides a platform for hotel executives from both corporate level and property level to discuss key operational, branding and financial issues directly impacting corporate and property P&L.

CEO, COO, CFO, VPs, GMs, Financial Controllers, and executive committee members will gather to strategize and debate on essential topics including brand equity, cash-flow management, cost control, innovation and staff retention and development. Industry leaders will share their best practices and recommendations with their peers.


The Schedule



Registration and Welcome Coffee


Chairperson’s Welcome Remarks


Hotel Leaders Panel: Consistently Exceeding Guest Expectation to Differentiate Your Hotel from Competitions


  • Establishment and implementation of brand standards to ensure service level consistency
  • Achieving seamless guest services through technological innovations and streamlined internal processes
  • Expectation management in the age of social media and online reviews
  • Benchmarking and monitoring of guest satisfaction to strengthen service delivery


CIO Panel: The Road Ahead for In-Room Tech


Panel Discussion: Improving Internet Infrastructure to Support High Bandwidth Usage


The speed of internet is affecting most technologies in hotels, including TV, phone, cloud pms and all the mobile devices travelers bring with them. What needs to be done to improve bandwidth and reduce costs? Who should be doing it?



Refreshment and Networking Break


Keynote: New Business Opportunities through Innovative Mobility for Hospitality


Keynote: Future-Proofing Wi-Fi Network to Boost Guest Satisfaction


Wireless technology is evolving very rapidly. With the new standards coming up, how can we prepare for it? What are the considerations when we sink our money into it? How can we leverage on the technology to deliver better guest satisfaction and create differentiation? This presentation looks at the 802.11ac and 802.11ad standards and the promise they hold, how they will impact the infrastructure and services and what new applications are going to be possible.


Panel Discussion: Integration of PMS, e-Commerce and Mobility for Enhanced Revenue Potential and Seamless Operation


  • Exploring the pros and cons of integrating online distribution system with PMS
  • Designing and implementing an all-round mobile strategy to convert visitors and upsell guests
  • Points of considerations when deciding between payment gateways and third party booking engines to support real-time bookings


Networking Lunch


Establishing a Successful Hotel Chain for Eventual Regional and Global Expansion


  • Creating a sustainable brand through service and marketing
  • Achieving scalability yet remain unique amidst competition
  • Prioritizing resources for core service deliveries and cash generation


Channel Distribution Panel: Cost Effective Distribution Strategies to Increase RevPAR


  • How do you encourage direct bookings to minimize distribution costs?
  • Ways to get the most exposure and revenue from online booking platforms
  • Market best cases on creating value-added packages to protect rate integrity across multiple channels
  • Making use of technologies to effectively manage distribution channels and mobile bookings


Refreshment and Networking Break


Keynote: Establishing an All-Round Pre-Opening Marketing Plan to Ensure Financial Successes for New Hotels


  • Getting it right from the start – understanding the fundamentals to a successful opening
  • Optimizing the digital and social channels in the pre-opening stage – a critical must-do
  • Every pre-opening activation must reap the benefits – learn the steps to drive results in year two and beyond


Brand Awareness Panel: Establishing a Stellar Marketing Campaign to Boost Revenue Cost-Effectively


  • Creating and implementing brand DNA to wholesomely define and position your hotel
  • Implementing brand standards through training and communication to deliver consistent brand image
  • Reaching potential domestic and international guests efficiently through various media channels
  • Leveraging brand recognition through marketing and advertising campaigns to enhance ADR and occupancy
  • Managing social media and reviews to engage current and perspective guests


Talent Management Panel: Talent Development and Retention for Service Excellence and Financial Successes


  • Where and how should hotels invest in talent to drive key business metrics?
  • Examples of successful initiatives and partnerships in talent development from surrounding countries
  • What technologies are available to help hotels keep track of staff training progress and improve efficiency on rostering according to employee skill sets?
  • How do hotels retain talented and trained staffs apart from salary increments? What works; what doesn’t?


Closing Remarks

Our Speakers


Richard Baker
Executive Vice President, Operations Director – Asia

Mandarin Oriental Hotel Group

Wayne Buckingham
Senior Vice President, Asia Pacific, Operations

FRHI Hotels & Resorts

Raymond Dumanauw
Vice President of Technology & System

HPL Properties Pte Ltd

Gavin Faull
Chairman and President

Swiss-Belhotel International

Matthew Faull
Vice President – Information Technology and E-Commerce

Swiss-Belhotel International

Christophe Glass

TAUZIA Hotel Management

Hans Hadityo
Corporate IT Director

Parador Hotels & Resorts

Rosmalia Hardman
Chief Marketing Officer, Hospitality and Leisure Group

PT Lippo Karawaci Tbk

Vivi Herlambang
Director of Sales , Marketing & Business Development

Sahid International Hotel Management & Consultant

Robert Hogenstijn
General Manager

Le Meridien Jakarta

Andhy Irawan
Managing Director

Dafam Hotels

Mark Kendall
Practice Lead: IT PMO in Construction & Hospitality

Cisco Consulting Service

Tasos Kousloglou
SVP Asset Management

JLL Hotels & Hospitality

Andreas Lalenoh
General Manager

Grand Jatra Hotel Pekanbaru

Tee Chong Lee
Systems Engineer - APAC Hospitality

Ruckus Wireless

Jasen Lew
Entrepreneur in Residence

Medallia, Inc.

Budi Mulya
Area IT Manager – Indonesia

Grand Hyatt Jakarta

Ivana Novida
Corporate Digital Marketing Manager

Singgasana Hotels & Resorts

Silvio Reale
CEO - Asia Pacific


Budi Santoso
Managing Director, ASEAN Enterprise and Commercial

Cisco Systems

Wahyu Agus Setiawan
Corporate IT Manager

Singgasana Hotels & Resorts

Patrick Sibourg
General Manager

ibis Bandung Trans Studio

Allan Taylor
SVP Asia Pacific


Ricky Theodores
Chief Operating Officer

Parador Hotels & Resorts

Martono Tikjanto
Managing Director

KAGUM Hotels

David Topolewski


Frank Trampert
Chief Operating Officer

Tune Hotels

Johnny Tseng
Meraki EN ASEAN Product Sales Specialist

Cisco Systems

Trisna Widia
Corporate E-Commerce Manager

Prime Plaza Hotels & Resorts

Paulus Sugeng Widodo
Product Specialist – Wireless

Cisco Systems

Yim Choong Hing
Managing Director

The Artisan Co.


What People Say About Us

“Good event to get creative and motivated, as well as network among hospitality professionals."

Andhy Irawan, Managing Director - DAFAM HOTELS

“Good panel discussions with some great speakers who are expert in their fields. I picked up several new points which are beneficial to my company.”

Martha Christhiana, E-­Commerce Manager - OBEROI HOTELS & RESORTS INDONESIA

“Great conference that gives me more knowledge & enlarge my professional network. Keep up the good work. Well done.”

Diah Windrawati, Sales & Marketing Manager - ARION SWISS-BELHOTEL KEMANG

"Great event that enlarges our network with a lot of great people in hotel industry and provides inspiration to our business strategies in terms of service & revenue."

Reno M, Hotel Manager - AMARIS


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Endorsed By
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Points of Interest in Lower Manhattan
Jonathan Yap
Daniel Chan
+852 2589 1306
Will Ahmad
+852 2589 1312