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12 October 2017

Hotel Management Singapore Summit

Inspire Viable Strategies to Boost Revenue and Profit for Vibrant Hoteliers
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About Us


Singapore hotels collectively enjoy one of the highest RevPARs across Asia-Pacific with a robust increment of international arrivals and a moderate development pipeline.

Yet, the growth of Singapore as a destination is moderating. Shortage of labour and steadily increasing labour costs presents challenges in terms of cost control and service standards. Modernization of surrounding countries and currency exchange fluctuation have intensified competition for the city. Therefore, hoteliers are propelled to redouble their efforts in revenue creation, service improvement and cost control to drive gross operating profit (GOP), and create an acceptable return on investments (ROI) for hotel investors.

The leading conference in Singapore that directly addresses all operational/management challenges, Hotel Management Singapore Summit provides a platform for hotel executives from both corporate level and property level to discuss key operational, branding and financial issues directly impacting corporate and property P&L.

CEO, COO, CFO, VPs, GMs, Financial Controllers, and executive committee members will gather to strategize and debate on essential topics including brand equity, cash-flow management, cost control, innovation and staff retention and development. Industry leaders will share their best practices and recommendations with their peers.


The Schedule



Registration and Welcome Coffee


Welcome Remarks


Hotel Leaders Panel: Short to Medium Term Success Strategies Amidst Turbulent Economy


  • Market outlook and expectations for the next three to five years
  • Innovations and best practices to gain market shares
  • Targeted segments and geographic for financial growth
  • Revenue generation best practices to increase in-house spend


Productivity Tech Showcase (1): Boosting Efficiency through Technology Innovations


MICE Panel: Innovating in MICE Offerings to Boost Revenue and Market Share


Singapore is one of the highest priced destinations in Asia for MICE groups. Organizers have high expectations and simply having a ballroom in your hotel is no longer enough. How have the MICE segments changed? What would help hotels stand out when competing for event business? What technologies are important for event planners?


Refreshment and Networking Break


Revenue Management Panel: Leveraging Pricing Best Practices for Maximum Yields


  • Determining the best pricing strategies that best fit individual hotel situations and requirements
  • Choosing the best pricing approach for optimal revenue
  • Automating pricing updates for increased internal efficiency


Channel Management Panel: The Search for the Prime Channel Distribution Mix


  • Within the multiple brands and platforms that some large OTAs offer, what are the differentiations and targeted demographics?
  • What should hoteliers expect from new distribution platforms, OTA consolidations, and new directions and strategies of certain prominent players such as Google and TripAdvisor?
  • How should you determine the best mix of channels in order to price and allocate inventory for maximum yields?


Loyalty Keynote: Building Loyalty through Technology, Data and Individualism


Networking Lunch


Productivity Tech Showcase (2): Enhancing Revenue through Technology Innovations


Executive Interview: Branding the Independents for Enhanced Profitability


An increasing number of independent hotels are adopting international brands or joining soft brands offered by large hotel groups. Is the market overly competitive? Are lifestyle brands and soft brands threatening the niche that independents crafted for themselves? How can independents compete and generate decent results in the current landscape?


Refreshment and Networking Break


F&B Panel: Building Customer Loyalty for Restaurants and Bars


Singapore has a vibrant restaurant and bar scene, with numerous new players joining the market in any given month. It presents challenges for hoteliers to keep their products fresh and to capture the hearts of the diners. What can be done to build a loyal crowd for patrons in order to maintain a consistent client base and business volume? Find out from a group of experts in hospitality and F&B.


Hot Debate: High Human Touch in Luxury Hotels is Still Expected by Modern Day Travellers


It is undisputable that hotels in Singapore are facing manpower shortages. Some say that travellers do expect high touch in luxury and upper-upscale hotels. Others point to Europe and Australia for their business models of having much lower staff to room ratios. Some propose that the preference for high human touch relates back to tradition and prestige. Others counter that travellers want solid, efficient services which could be achieved by process reinvention and technology implementation. Find out what the experts have to say on this topic.


Closing Remarks

Our Speakers


Patrick Andres
Managing Director Asia-Pacifc


Tejveer Singh Bedi
Group Revenue Director

Park Hotel Group

Andrew Chan
Founder and CEO

ACI HR Solutions (ACI)

James Chong
Founder, GM

Jayleen 1918 Company Pte Ltd

Daniel Chua
Managing Director


Duncan Craig
Executive Vice President

HRC Holdings Pte Ltd & IFC Holdings Pte Ltd

Shane Giles
Director of Food & Beverage Concepts, Asia, Middle East & Africa

InterContinental Hotels Group

Addison Goh
Vice President, Brand & Marketing

The Ascott Limited

Rachel Grier
Managing Director, Asia Pacific

IDeaS Revenue Solutions

Clive Ellul Hawthorn
Director, Market Management - Singapore and Malaysia

Expedia Lodging Partner Services Group

Vivien Hoe
Director of Happiness

Triple V Pte Ltd

Roman Kesseli
Chief Commercial Officer


Andy Khen
Executive Director

L Hotels & Resorts and Shanti Collection

Puneet Mahindroo
Corporate Director of Revenue Management - Asia Pacific

Four Seasons Hotels and Resorts

KC Moy
Executive Vice President

Capella Hotel Group Asia

Bruce Musick
Group CEO

Vanguard Hotels Pte Ltd

Nikhil Nath
Founder and Chief Executive


Li Peng
Group Director of Distribution & E-Commerce

Six Senses Hotels Resorts & Spas

Des Pugson
Managing Director

Banyan Tree Hotels and Resorts

Mohd K Rafin
Chief Corporate Officer

Park Hotel Group

Kamesh Shukla
Sr. Vice President – Sales, Asia Pacific & Africa

RateGain Technologies Ltd

Matthew Smith
Director – Performance Improvement

MCI Group Asia Pacific

Frank Trampert
CEO, Brand and Hotel Management

Tune Hotels

Anka Twum-Baah
Vice President, Customer Loyalty & Content Asia Pacific

Marriott International

Angela Wong
Director, Global Accounts


Anthony Wong
CEO and Founder

Creative Eateries Group

Soo Hin Yeoh
Vice President, Finance - China

Kempinski Hotels SA - China


What People Say About Us

"We enjoyed the event and gathered a lot of interest."

Avinash Dutt, Sr. Sales Manager - KNOWCROSS

"Hotel Management Singapore Summit is a valuable platform to meet and network with industry leaders and partners to understand current and future opportunities and where the industry is heading in the fronts of competitions/challenges/solutions, technology, distribution and innovations."

Ananda R. Arawwawela, Executive Vice President - Hotel Assets Management - CITY DEVELOPMENTS LIMITED

"The summit was a great event for hoteliers and industry experts to share their views on issues impacting our business and a fantastic opportunity to network with peers."

Soo Hin Yeoh, Vice Preisident, Finance - China - KEMPINSKI HOTELS

"The quality of the content and program this year was highly relevant. ACI is proud to be a supporter of the event and looking forward to being involved again next year."

Andrew Chan, Founder & CEO - ACI HR Solutions Ltd

our sponsors

Platinum Sponsors
Gold Sponsor
Document Management Partner
Education Partner
Insight Partner
Supported By
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Supporting Organizations
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Points of Interest in Lower Manhattan
Jonathan Yap
Daniel Chan
+852 2589 1306
Will Ahmad
+852 2589 1312