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20 September 2018 | Hilton Singapore

Hotel Management Singapore Summit

Exploring Innovation-Enabled Evolutions for Next Generation Guest Experiences and Service Flows
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21
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10
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48
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37
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HOTEL MANAGEMENT SUMMIT

“Millennials travelling around the world are requesting for digital convenience that goes far beyond offering free-wifi, leading to a race for technology innovation among the hotel operators.”

- HVS In Focus: Singapore, Preparing for a Smart Future, March 2018

 

2018 marks the beginning for hotels in Singapore to position for the next phase of growth. With the development pipeline moderating, hoteliers are allowed reprieve from new competitions and the resultant rate pressures, to focus on internal product and process enhancements.

With Government-driven smart hotel initiatives, hoteliers are compelled to innovate in all aspects – workflows, technology, talents, and services. Along the journey, hoteliers must strive to remain guest-centric, while managing owner expectations, service consistency and financial performances.

Having an exploratory mindset, cultivating the relevant talents, and leveraging the ready-to-deploy solutions are at the core of hoteliers’ successes. Only those who proactively transform and reinvent will remain relevant to the guests of the future.

Hotel Management Singapore Summit (HMS), a neutral one-stop strategic platform, will return on 20 September to bring together senior hotel executives in ownership, management, operational, commercial, financial and technological roles, to explore the ways forward.

Aiming to assist Singapore- and Malaysia-based hoteliers in their quests to achieving better profitability, productivity and efficiency, HMS 2018 will cover the following topics:

 1. Anticipating new consumer trends and disruptive business models

 2. Redefining service flows and organizational structures to facilitate innovations

 3. Enhancing productivity and profitability through technology adoptions

 4. Strategizing on sales, marketing and pricing approaches to ensure competitiveness

 5. Reinvestigating room designs to maximize guest comforts amidst shrinking footprints

 

Who should attend?

  • CEO
  • COO
  • VP Operations
  • VP Sales & Marketing
  • VP Revenue Management and Distribution
  • Managing Director
  • General Manager
  • Hotel Manager
  • Executive Assistant Manager
  • Director of Finance
  • Director of Sales & Marketing
  • Director of Operations
  • Director of F&B
  • Director of HR
  • Director of Revenue Management 
  • VP Asset Management
  • VP Hotel Investment

(from both hotel operators and ownership companies)

 

 

Produced by

 

ADVISORY BOARD

2018 Agenda

08:30

Registration and Welcome Coffee

09:00

Welcome Remarks

Implementing Efficient Operational Changes: Adapting to Demanding Consumer Behaviours

09:10

Actionable Foresights: Getting Ready for Tomorrow's Travelers

09:40

Hospitality 2030: The Future of Innovation in Hospitality

10:00

Supporting the Next Generation Guest Experiences through Redefined Workflows and Processes

10:50

Refreshment and Networking Break

Reinforcing Commercial Successes: Refining Pricing, Loyalty, and Packaging for Enhanced Yields

11:20

Optimizing Yields through New Pricing Strategies Enabled by Upgraded Revenue Management Systems

12:10

Enticing the New Psychographics - What Must Hotels Do Differently to Attract New Guests?

12:50

Network Lunch

Revolutionizing Front Office Experiences: Enhancing Efficiency and Satisfaction through Ideal Technology Deployment

14:00

Making the Futuristic Arrival and Departure Experiences a Reality

Delivering Ultimate Guestroom Comforts: Integrating Design, Technology, and Amenities for Seamless Stays

14:50

Smarter Operations with Connected Hotel Rooms for the Best Guest Experience

15:00

Refreshment and Networking Break

15:30

Completely Digitizing for Seamless Guest Experiences: Grand Park City Hall

15:50

Ensuring Comfort and Functionality in Guestrooms through Multi-Purpose Designs: OMO5 Tokyo Otsuka

16:10

Features for Smarter Hotel Rooms with Limited Floor Space for Discerning Travelers

17:00

Closing Remarks

What People Say About Us

"Excellent topic and it is very on the trend now. Keep up with what in the trend would definitely more interesting."

Sandra Widjaja, VP – Finance - YTL HOTELS

"Good platform for networking and set to know the technology that other hotels have adopted."

Sylvia Chua, Procurement Director - RESORTS WORLD SENTOSA

"The pre-registration was well handled with very personalized follow-up. The event overall was carried out in well-organized manner."

Nick Ng, General Manager - AMBASSADOR ROW HOTEL SUITES BY LANSON PLACE.

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