• 20
    Oct 2016

    Hotel Technology Conference

    Streamline Operations, Improve Efficiencies, and Create Business Opportunities

  • 2015 Hotel Technology Conference

    Video: Exceeding Guest Expectation & Empowering Internal Efficiency Through Smart Solutions

20 October 2016

Singapore, Singapore


The Hotel Technology Conference is Asia’s only dedicated platform for hotel CIOs, CTOs, Information Officers and E-commerce Directors to discuss how existing and emerging technologies can support and help grow new revenue sources, improve operational efficiency and enhance customer service standards.

For the past five years the conference welcomes over 180 Asia’s leading hotel IT leaders who gather to forge new relationships and learn at first-hand how industry peers are implementing new technologies in their businesses. Expert speakers from hotels and service providers will share their in-the-field experience and successful case studies.

The 2016 conference will welcome over 200 delegates from across Asia Pacific. The annual Hotel Technology eGuide will also be published by the date of the conference. Furthermore, the attendee experiences are further enhanced through its co-location with Hotel Management Singapore Summit, a thought leadership forum for Hotel General Managers and operation/Finance/HR/S&M heads.



Registration & Welcome Coffee


Chairperson’s Welcome Remarks

THEME 1 - Securing the Building Blocks of Your Business


Opening Keynote: The Technological Evolution Shaping the Future of the Hotel Industry


Executive Interview: IoT and All Things [Insecure] IT at The Hotel


Networking Xpress


Refreshment and Networking Break


The Keys to Keyless Entry

THEME 2 - Managing the Data


What Does the Cloud Really Mean to Hoteliers?


Networking Lunch

THEME 3 - Creating Demand


Roundtable Discussions – Brainstorming with Your Peers in a Roundtable Setting


Refreshment and Networking Break

THEME 3 - Boosting Productivity and Enhancing the Guest experience through Robotics


Executive Interview: The Robots have Arrived

THEME 4 - Corporate IT


Making the Right Business Case to Secure Owners’ Investment for Tech


Closing Remarks


Off-Site Reception: Wine Down ITB Asia – Hosted by ACI HR Solutions Ltd and BizEventsAsia




Supported By

Held in

Supporting Organizations


Supporting Media



Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment, delivering once-in-a-lifetime experiences. Located in the heart of Singapore’s Central Business District, Marina Bay Sands’ iconic design and multi-dimensional offerings have transformed Singapore’s skyline and its tourism landscape since it opened on 27 April 2010. The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theatres, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the spectacular Sands SkyPark® on the 57th story.

Hotel Tech 2016 Special Room Rate:

Special room rate is now closed. For accommodation at the venue hotel, please contact Marina Bay Sands’ Group Reservation Supervisor Ms. Chersney Chen at groups@marinabaysands.com or +65 6688 8889 for prevailing rates and availability.

Delegate Perks

Wine Down ITB Asia:

Come "wine down" after a long day of business meetings and conferences. Party the night in "Rio"; the best-dressed ones stand a chance to win fabulous prizes!

Venue: Sky Ballroom, PARKROYAL on Beach Road Singapore (enter via Nicoll highway, MRT Nicoll Highway).

Address: 7500 Beach Road, Singapore 199591

RSVP by: 10 October 2016 to events@acihr.com.

*(Business cards are compulsory for entry. The organizers reserve the right to turn away walk-ins and non-travel and hospitality guests.)


ITB Asia is an annual three-day event of B2B trade shows and conventions for the travel industry. It is designed to become the primary event for the Asia Pacific travel industry, much like its parent event – ITB Berlin. Now in its ninth year in Singapore, ITB Asia will taking place at Marina Bay Sands. It is organized by Messe Berlin (Singapore) Pte Ltd and supported by the Singapore Exhibition & Convention Bureau. Today, ITB Asia is the premier meeting place for the travel trade industry and a forum for establishing high-quality customer contacts and conducting businesses. This is where international exhibitors of all sectors within the travel-value chain commerce, and Asia Pacific’s leading travel companies and emerging small and medium-sized enterprises meet with top international buyers from the MICE, Leisure and Corporate Travel markets. Hotel Technology Conference 2016 attendees are entitled to one (1) of the followings:

1. Sponsored complimentary 1-day (21 Oct) ticket. To redeem: Please present your Hotel Tech badge at ITB Asia's trade visitor counter and complete ITB Asia's registration form on-site.

2. SG$65 credit towards 3-day visitor badge (19-21 Oct), which translates into 50% discount. To redeem: Please register online at ITB Asia ticket shop with a discount code. Please contact your liaison for the discount code: Delegates: Iris Li | Speakers: Daniel Chan | Sponsors: Jefferson Mendoza

These entitlements are available to attendees who have completed the Hotel Tech 2016 registration process only. Each attendee may redeem only one of the two ITB Asia entitlements.



Welcome back to the fourth edition of the Hotel Technology Guide, published concurrently with the Hotel Technology Conference 2015.In this edition, we explore the future direction for Hotel Tech through case studies of the latest innovative hotel projects, as well as technology features of the hottest, most relevant amenities to come. The technologies featured include wireless charging, beacons, mobile apps, in-room tech, and sustainability tech. Included in this Guide are:

Technology All Part of the Experience
A look into the technology behind the hottest project in Asia: The South Beach, Singapore.

Final Solution to a Modern Problem
Feature on wireless power, the next must have for hotels.

View Point: The Next 12 Months…
Terence Ronson forecasts where hotel tech is headed in 2016.

Global case studies, technology focuses and more…

File Download

Opening Keynote: The Technological Evolution Shaping the Future of the Hotel Industry


File Download

Executive Interview: The Robots have Arrived


File Download

Making the Right Business Case to Secure Owners’ Investment for Tech


We deliver next generation business solutions based on open, cloud technology for hospitality organizations and offer them as Software as a Service (SaaS). We have over 48,000 installations worldwide, with solutions for central reservations, sales and catering, property management and hospitality operations all focused on a better end-to-end experience for hospitality guests, employees, management teams and partners. We are a team of 700 hospitality experts globally, brought together by Amadeus by building on its existing teams through acquisitions of companies formerly known as Newmarket, Itesso and Hotel Systems Pro. We work together with our customers to help them adapt to new business challenges and market opportunities, differentiate their guest and brand experience, and share success with business stakeholders.

A leading Internet Business Enabler

As the Asia Pacific market leader for service gateways, ANTlabs provides award-winning technology solutions for the hospitality sector, large venue network operators, and telcos. Since 1999, our end-to-end solutions have driven viable business models and faster ROI for service providers. Our market leadership is a product of our strong in-house R&D, which focuses on transparent, Vendor-neutral networking technologies while seamlessly integrating and reusing existing networks. With more than 10 international patents in the US, Europe, Japan, China and Singapore, our technology leadership has been proven in large-scale Local Area Network and Metropolitan Area Network deployment over the years. ANTlabs’s solutions meet both current and future demands with scalability, telco-grade reliability, and enterprise-grade performance.

Knowcross offers a suite of software products that enhance efficiency and guest service with a direct impact on the bottom-line. Customers include Hyatt, Rosewood, Kempinski, Sixty, Commune, Taj, Oberoi and others in over 35 countries.

The Knowcross suite includes 5 software applications. These applications are multi-lingual, available on the cloud, are interfaced to most PMS systems and are available either stand-alone or bundled.

KNOW Housekeeping streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity

KNOW Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests

KNOW Mobile is the ultimate mobile application for hotel staff and managers. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable and cost-effective method to dispatch job requests

KNOW Inspection, the 21st century version of the traditional, paper-based checklist, allows hoteliers to conduct all inspections from a smartphone For more information email sales@knowcross.com or visit www.knowcross.com


The name in reliable HR solutions for the travel and hospitality industries, ACI is Asia's leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries. We provide turnkey HR solutions formulated to meet the needs of today's talent requirements.

With over 50 years of combined management experience in the sectors we serve, we are Asia's leading specialist Recruitment, Executive Search and Professional Training firm.

Our dedicated team of Consultants is not only more knowledgeable about the sector, we’re also better connected to ensure that our clients have direct reach to some of the best talents in the industry.

90 Seconds is the world’s leading cloud creation platform, allowing brands to purchase, plan, shoot, edit and review video anywhere in the world, online and on mobile.

90 Seconds strips back the complexity of video production, giving brands and agencies access to a marketplace of creatives, and an automated, end-to-end suite of workflow tools. The 90 Seconds marketplace enables flexible and easy discovery of more than 6,000 video creative professionals in over 87 countries across 40 categories including videographers, directors, editors, producers, animators, drone operators, photographers and many more.

These creatives can seamlessly collaborate on a comprehensive software platform which allows customers the ability to purchase, plan, shoot, edit and review professional videos across the globe – all online or from their mobile.

Hospitality Information Technology Association Singapore or HITAS in short, is founded by 10 like-minded IT professionals from the hotel industry. The association was officially launched in January 2015.

HITAS was established to create a common platform and voice for the hospitality technology community, aiming to promote collaboration and innovation with the goal of improving technology for the hospitality industry.

Our Objectives are:

• To promote communication and sharing of information amongst all members

• To foster innovation with the aim of increasing the efficiency and effectiveness of hospitality technology solutions

• To group together to form a combined voice representing the hospitality technology community in Singapore

• To serve as a network channel between IT professionals and technology vendors

• To highlight and develop best practices and technical knowledge

More information about the association can be found on http://hitas.sg.

The Singapore Hotel Association (SHA) is the umbrella body for hotels in Singapore. It was registered in 1961 with the Registry of Society and a full-time secretariat was established in 1979.

The SHA membership is made up of hotel entities and represented by proprietors of hotels or its appointed representatives. Its current membership comprises 143 hotels which accounts for more than 90% of total gazetted room count.

Activities and projects undertaken by SHA revolve around the following main themes:

  • Research and Representation
  • Marketing and Promotions
  • Manpower and Training
  • Productivity and Service Excellence
  • Safety and Security
  • Community and Public Relations
  • Industry Newsletter
  • Regional Involvement

SHA has two subsidiaries, Hotel Reservations Pte Ltd and SHATEC (its training arm). Each subsidiary is managed independently.

Since its foundation in 1951, the Pacific Asia Travel Association (PATA), a not-for profit membership association, has been acting as a catalyst for the responsible development of travel and tourism to, from and within the Asia Pacific region. The Association provides aligned advocacy, leadership and events to its members, comprising 90 government, state and city tourism bodies, nearly 30 international airlines, airports and cruise lines, 57 educational institutions, and hundreds of travel industry companies in Asia Pacific and beyond. Thousands of travel professionals belong to dozens of local PATA chapters worldwide. PATA's ‘Next Generation' mPOWER platform delivers unrivalled data, forecasts and insights from the PATA Strategic Intelligence Centre to members' mobile devices anywhere in the world.

Skål is a professional organisation of tourism leaders around the world, promoting global tourism and friendship. It is the only international group uniting all branches of the travel and tourism industry. Its members, the industry's managers and executives, meet at local, national, regional and international levels to discuss and pursue topics of common interest.

The first Club was founded in 1932 in Paris by travel managers, following an educational tour of Scandinavia. Skål International Thailand has 6 clubs being Bangkok, Chiang Mai, Hua Hin, Koh Samui, Pattaya and Phuket with 300 senior travel and tourism management members being a trusted voice in the Thai Tourism industry.Skål International today has approximately 17,000 members in 400 Clubs throughout 80 nations. Most activities occur at local level, moving up through National Committees, under the umbrella of Skål International, headquartered at the General Secretariat in Torremolinos, Spain.

Questex Hospitality Group is a collection of world-class events, industry-leading publications, interactive online solutions and lead generation tools. Questex Hospitality Group connects buyers and sellers on multiple media platforms throughout the hospitality design, development and management processes.

  • Hotel Management Magazine
  • HotelManagement.net
  • Hotel Design Magazine
  • HotelDesignMagazine.com
  • International Hotel Investment Forum (IHIF) Berlin
  • North America Hotel & Tourism Investment Conference
  • Asia Pacific Hotel Investment Conference
  • Asia Pacific Tourism Destination Investment Conference
  • Russia & CIS Hotel Investment Conference
  • Turkey & Neighbours Hotel Investment Conference
  • Brazil Hospitality Investment Conference
  • HOTEC Design North America
  • HOTEC Operations & Technology North America

Computerworld Hong Kong reaches the territory's 40,000+ IT professionals, who are the key decision makers and influencers in one of Asia's largest IT hubs.

Delivered quarterly through print and daily through electronic channels, Computerworld Hong Kong covers a wide range of industries and assures your reach to the heart of Hong Kong business: system integrators, government, carriers, telecom operators, manufacturing, finance and logistics, retail and manufacturing.


  • Cover Story - Focuses on a business IT challenge or an industry-wide issue that taxes the minds of CIOs and IT managers.
  • Chinawatch - Looks at recent developments or trends in China’s IT industry with relevance to the Hong Kong market.
  • Viewpoint - Provides expert objective opinions on current technology trends or industry issues.
  • Careerpage - IT career perspectives from HR experts, vendors and industry professionals.
  • Industryprofile - Profiles of local technology firms, local industry bodies and key industry/market figures.
  • Techwatch - Examines specific technologies with a view to present the significant trends and developments happening within that market.
  • Techreview - In-depth reviews into the nuts and bolts of enterprise software and hardware.

eHotelAdvisor (EHA), has been in the Hotel and Tourism industry since 2005, we have structured this unique Universal Hospitality Platform to serve the Major Hotel Supplier and New Hotel Owners and Management Operators in areas such as “Consulting and Procurement on Setting up Hotel from the Property Development Stage, Outsourcing and Combining various Technology to improve the automated process from Housekeeping with Chambermaid functions, In-Room Entertainment, HR Recruitment with selecting the best candidates for the job, Transportation, Guest Reservations, POS automations using the latest iOS/Andriod technology with Apps and Content Management Systems to attend to every aspect of Hotel Guest Experience and a no frills and hassle stay with 1st class Concierge Services.

EHOTELADVISOR MAJOR HOTEL SUPPLIER e-DIRECTORY is an e-query procurement web portal aimed at transforming the way procurement is conducted within the hospitality industry.

Hotelier Indonesia magazine is for the hotelier and hospitality professional who is a worker at any level. The magazine has a commitment to be a platform for those who are represent professional in hospitality industry. And to promote the concept of community and local potential in this fast growth industry. Hotelier Indonesia magazine covers hotel management companies and every major chain headquarters. Hotelier magazine will reaches hotel owners, senior management, operators, chef and other staff who influence, designers, architects, and all buyers and suppliers and buyers for hospitality products and services more than any other hotel publication in the world. Visit : www.hotelier-indonesia.com

Hotel Intel.co is a one-stop portal for news and intelligence for all things hotels, hospitality and industry related investment. Our Mission is to deliver informative and trustworthy hospitality related intelligence including news, research, and other content of relevance to hospitality professionals and individuals who are connected to the industry in one way or another.Our content is categorized under three major headings; Hotel Operator, Investment and Food & Beverage. We also provide video based content including our Hotelier Back Brief segment where we find out exactly how successful hoteliers made it to where they did through twelve standard questions and and HUMINT Declassified where we invite experts to share their knowledge with our audience. Hotel Intel.co has contributors on the ground throughout Asia, Australia, The Americas, Middle East and Europe.

Hozpitality.com and Hozpitalityplus.com are a part of “VR Online Group” based in Dubai, UAE. The company owns the fastest growing Hospitality job board in MEA – Hozpitality.com, Canadian hospitality website Hozpitality.ca, Dedicated Hospitality networking website – Hozpitalityplus.com, an exclusive Hospitality events company – Hozpitalityplus Events and Hospitality Executive Search Company based in Canada – Hozpitality Consulting. Hozpitality.com is a dedicated Hospitality portal with great opportunities for the hospitality industry providing features like Hospitality Jobs, Community Networking, Suppliers Listing, Advertising, Brand Marketing, Professional CV Designing, Latest News, World of Announcements and much more. We have received support from the Government of Dubai (DTCM) on being the first company to focus on hospitality recruitment and networking. Our dedicated Community Networking group for Hospitality, Hotel, Travel and Retail professionals Hozpitalityplus.com is a free service created to bring the global hospitality professionals together to network. Visit us on www.hozpitality.com and www.hozpitalityplus.com, www.hozpitality.ca, to find out more….

Korea Tourism News is a prominent monthly travel and trade journal tailored to the information needs of travel and tourism professionals. We have a 34-year history and a circulation of 30,000 copies. KTN is distributed to major travel agencies, airlines, embassies, hotels, universities, and government organizations in Korea and overseas, as well as being available in bookstores. We also have an affiliated travel agency, which is about to deliver special programs to the Korean travel industry. In addition, our online journal is providing the same contents of each issue to help promote the destinations more effectively to Korean internet users.

People & Properties is originally a bi-monthly hotel magazine of which promotes hotel groups, hotel management companies, hoteliers and hotel managers. After a five-year operation since 2010, People & Properties fastens its information spreading speed by using online technology such as official website and WeChat, a popular social media APP in mainland China. Moreover, People & Properties tries its best to assist those event & conference organizers to promote and run successful meetings and looks forward to the improvement of the hotel industry.

TOP HOTEL is a bimonthly, whose circulation is about 10000 copies delivered to big cities of China and also the other Asian countries. As our magazine covers about 350 pages for each and it is a very good collection of hotels for the visitors and designers. Our magazines can be bought in the big bookstores, such us the national bookstores XINHUA SHUDIAN and Airport bookstores, some professional bookstores such as Design or travelling bookstores. We also deliver some copies directly to the tourism administration or office, hotels, and design companies. The magazine targets are travelers, designers, photographers or the others who are interested in hotels.

Travel and Tour World is one of the largest circulated B2B digital travel magazine with more than 250,000 readers worldwide. Travel And Tour World is also the media partner of than 80 international travel trade shows including WTM London, ITB Berlin, AIME, Arabian Travel Market, IMEX America, etc. Our readers include travel and hospitality trade industry professionals like Tour Operators, Travel Agents, Destination Management Companies, MICE Planners and Luxury Planners. Along with the ipad and Android accessibility, delve into Travel And Tour World in a unique flip-book format, which can be downloaded and read online for free.

Travelindex is the most comprehensive travel information and intelligence marketplace with trusted and validated information accessible via the Internet and all other electronic media channels. It offers the travel professionals and marketers the first sustainable content marketing platform with guaranteed distribution in users concentric circles.Travelindex is becoming the most pervasive travel information brand in the travel inspiration, research and sharing process. It may be used for a trusted reference or as the actual booking channel, but it can’t be ignored as one capable of driving valuable direct business to any travel company.