|CAPITALIZING ON THE DIGITAL WORLD|
The telecoms and IT sectors are on a collision course as we hurtle towards the cloud-based 5G/IoT digital economy. We’re told that by 2020 the industry will have changed beyond recognition, but as we get closer to 2020, the more that schedule looks at best ambitious and at worst unrealistic for telecoms players – not because they can’t make the shift, but because it may not be necessary to make the shift that massive that fast.
This summit provides a reality check for telcos formulating their evolution strategies. Put another way, do you REALLY need 5G up and running by 2020? And does everything have to be in the cloud by then?
Themed "Get real or go home: digital transformation reality check for telecoms players", the 8th Annual Telco Strategies 2017 will help industry players cut past the hype and set priorities on where they should focus their transformation efforts.
This year's Summit will highlight presentations and case studies on TWO key themes:
1) Capitalizing On The Digital World
2) Looking Into The Telecom Crystal Ball: What’s In Store For The Next 5 Years
The conference is followed by the 20th Annual Telecom Asia Awards – the region’s longest-running and most prestigious telecom industry awards.
|CAPITALIZING ON THE DIGITAL WORLD|
Digital Telco’s Playbook: E2E Digitalization Strategy
The emerging competitive pressures within the digital services landscape require operators to transform their business models and operations; in other words, ‘do or die.’ From Google Fiber to MVNOs to OTT substitutes including public WiFi, Skype, and Facebook Messenger and the evolving digital strategies of traditional telco rivals, the emerging competitive pressures within the digital services landscape require operators to transform their business models and operations. This session will reveal how a digital telco has adapted an end-to-end strategy that requires digitalization in the front that spans the customer-facing omni-channel functions; and digitalization in the back that fundamentally streamlines its organization and operational processes. And what other forces are in play that has shaped their strategies including market forces, budget etc.
Round-up on Regional Spectrum Allocation and Consumption
Making sense of LAA, MultiFire: How will this help telcos, what are the challenges faced and what will be the impact on spectrum pricing/auctions?
Dr. Rony Mamur Bishry, Commissioner , Badan Regulasi Telekomunikasi Indonesia (BRTI)
Digitization: Enabling New Business Models for Telcos
Digitization is becoming an important enabler of telco growth, with promises of enhanced revenue streams, cost savings and improved customer satisfaction. To truly become a digital business, telcos need to deliver software-based platforms that enable self-service, personalization, security, analytics, payments, and so on. This session will explore what is needed to create enhanced digitized networks that enable digital platforms to deliver new digital services and experiences.
IoT Leaders Panel – Creating a New ICT Ecosystem
Moderator: Amrish Kacker, Partner, Analysys Mason
Mirela Juravle, Head of B2B/IoT Partnership Management, Indosat Ooredoo
Dato’ Ng Wan Peng, Chief Operating Officer, Malaysia Digital Economy Corporation (MDEC)
Jason Lo, CEO, Tune Talk
LPWAN: Unlocking the Future of the Internet of Things
There are a number of different cellular and non-cellular solutions technologies available in the LPWA market that are in the early stages of deployment or development. With such a variety and so many claims in the press about the benefits of different approaches, it’s difficult to clearly identify the right technologies to choose and which will “win out” in the long run. Each approach has different attributes that make it more or less relevance to different applications. And it’s vital to make the right choice so that investments can be fully recouped overtime.
What are the security solutions in different LPWAN approaches?
Amrish Kacker, Partner, Analysys Mason, Singapore
Dr. Gopinath Rao Sinniah, IoT Specialist, REDtone IOT
Greg Oon, CEO, Pavo Communications
Telcos: Catalysts for the Smart City Revolution
Analysts predict there will be an expected 50 billion connected devices by 2020. 54% of the world’s population currently lives in cities, and within the next 25 to 35 years, 80% of the population is expected to reside in just 600 megacities. As these two trends converge in the world of communications, they create the next big frontier for digital transformation. This session will explore what role will operators play in the development of smart cities and how it can monetize by providing services like connectivity, services and data management?
Telco Cloud: Translating New Capabilities into New Revenue
Becoming a Telco Cloud Service Provider (TCSP) is a new vision for the future of telecoms operators, which promises hugely improved agility, a fundamentally new business model, new services, and new growth. This panel will explore:
Andy Kee, Vice President, Korea Telecom
Ali Tabassi, Chief Operating Officer, YTL Communications
Artificial Intelligence: Game Changer or Hype Darling?
Customer-specific and contextually relevant engagement is a powerful tool driving customer value that bears huge revenue potential while cutting operational costs.
How an intuitive application can increases revenue with automated upsell and cross-sell offers, marketing promotions, notifications and nurturing actions by targeting the right customers at the right time
Human machines: A closer look at the hype surrounding virtual digital assistances powered by AI as the new search interface – chatbots and natural language interfaces
Riding the OTT Wave: Cashing In on Content
Consumers are already discovering, and seizing, the advantages of OTT content. They are streamlining their TV bundles—and their TV budgets. In the process, they’re gaining more value: paying for the content they want and for fewer, if any, of the channels they never watch. For telcos, OTT TV and video can bring significant rewards as well, helping them compete in a promising, fast-changing space and grow their broadband business while they’re at it. That’s a path telcos don’t want to miss—and one that they need to start heading down now.
Moderator: Jochen Doppelhammer, Managing Director, Digital Stack Advisory & Labs [former ex-CEO, Upptalk Spain]
Devid Gubiani, CEO, BOLT! 4G Ultra LTE
Azran Osman-Rani, CEO, iflix Malaysia
Datin Dr Masdiana Sulaiman, OTT Head, XL Axiata
Blockchain and Innovation in Telco
Professor Paul Morrissey, Global Ambassador for Big Data Analytics & Customer Experience, TM Forum
(By Invitation Only)
|LOOKING INTO THE TELECOM CRYSTAL BALL: WHAT'S IN STORE FOR THE NEXT 5 YEARS|
Business Model Battle: Traditional vs. Revolutionary Telco
Telcos have seen their core business areas like voice calls and text messages be disrupted by services like WhatsApp and Skype. Should telcos look beyond the industry’s normal borders and make acquisitions outside of their core competencies to become central players in the disruptive world? Or should telcos just focus on providing high quality, reliable and affordable data and voice services by continuing to invest in its infrastructure?
Will Tech Titans - Amazon, Google, and Facebook Bring Down Telcos?
Amazon, Facebook, Google, amongst others are displacing media companies and telcos. They already host much of the content consumers consume, and produce more and more of it. They own much of the infrastructure carrying that data, and they’re starting to sell Internet access. As new technologies and expanded access to the wireless spectrum drive down the cost of operating cell services, Google and other wireless brokers will be able to create nationwide–even worldwide–networks. That would make wireless service a commodity and shift the balance of power from incumbents like AT&T to companies like Google. The panel of experts will deliberate on:
Kashif Syed Haq, Head of Digital Technology & Innovation, Axiata Digital Services
Andy Kee, Vice President, Korea Telecom
“New Kids” on The Block: Newcomers Putting Pressure on Incumbents
New telco entrants like MyRepublic, Circle.Life and Mytel bring about a wider variety of innovative services and more competitive offerings to the benefit of end-users.
Donald Chan, Adviser Circles.Life
Professor Paul Morrissey, Global Ambassador for Big Data Analytics & Customer Experience, TM Forum
Chris Williams, Chief Operating Officer, ViewQwest
Interviewed by Amrish Kacker, Partner, Analysys Mason, Singapore
5G The Road Ahead
The future of mobile communications will be very different to that which we are used to today. Demand for mobile broadband will continue to increase, largely driven by ultra-high definition video and better screens, and more so as the things around us become ever more connected. In this session you will find out what steps will be needed to transition from 4.5G Pro to commercial 5G in the shortest and easiest path.
What's Next For NFV & SDN?
Remarkable progress has been made towards Early Majority adoption, what will be achieved in the coming year? What's next for NFV+SDN?
Insights from 2017 Telecom Asia Award Winners
Honored as 2017 Telecom Asia Award Winners, these executives helped their organization to orchestrate the transformation and strategies in the digital era. What do they think about the future of telcos? What are opportunities and risks they are anticipating in the coming months? What advice do they have for other telcos in 2017?
|Networking Lunch and End of Conference|
Sponsorship opportunities are available for technology and service catering to the telecommunication industry. If you are looking to increase your market share, brand awareness or introduce a new product, this is an opportunity not to be missed.
Questex Asia Events offer you an unrivalled networking platform, world-class educational opportunities and highly relevant conference programming. As a sponsor, you will capitalize on an incredibly effective means of reaching the companies and individuals who shape your industry.
For event sponsor-partners, every effort is made to ensure that you are showcased to the broadest extent possible.
Don’t miss this chance to go beyond traditional sponsorship packages and use these targeted executive-level events as a marketing, branding, lead-generation and knowledge-building platform for your company:
For details on sponsorship packages, please contact:
+852 2589 1338
This conference is researched with and designed for senior telecommunication executives working across Asia. Those benefiting the most from their participation include:
How the winners are selected
Winners in 21 categories will be chosen from more than 100 fixed, mobile and convergence telecom operators from around the region.
Award winners are chosen from a shortlist of candidates nominated by Telecom Asia readers, judges and editors.
Final selection is then made by an independent panel of industry experts, who will cast votes on the basis of innovation, financial performance, technology, market leadership and corporate governance.
For information about the Telecom Asia Awards, please contact:
Lachlan Colquhoun - email@example.com
The search is on for best telcos in Asia-Pacific
Telecom Asia is once again calling for nominations in its annual search for the best telecoms operators in the Asia Pacific region.
Now in its 20th year, the awards are the region’s longest-running and most prestigious telecom industry awards. They reward innovative and outstanding performance by Asian service providers and industry executives.
Readers are invited to nominate candidates in 12 categories. Nominations are closed on February 17.
Winners will be selected from a shortlist of candidates nominated by Telecom Asia readers, an independent judging panel and our editors.
The awards will be held in conjunction with Telecom Asia's 8th Telco Strategies conference and presented in a gala ceremony on May 3 in Kuala Lumpur, Malaysia.
Follow the hashtag #TAAwards2017 on social media to keep track of discussion related to the 20th Telecom Asia Awards.
Awards Categories - 20th Annual Telecom Asia Awards
Best Asian Telecom Carrier
|A best-of-the-best award that goes to the company receiving the most points across all categories during voting|
|Telecom CEO of the Year||
For the senior executive who has shown leadership and vision
Best Mobile Carrier
For innovation in product portfolio and business models, business execution, financial performance, market & technology leadership and customer care
Best Broadband Carrier
For innovation in product portfolio and business models, business execution, financial performance, market & technology leadership and customer care
Best Emerging Market Operator
|For best-performing fixed or wireless carrier in an emerging Asian market|
For innovation in product portfolio and business models, business execution, financial performance, market & technology leadership and customer care (or simply just for developing a clever and profitable niche in a challenging and competitive market)
Best Cloud-Based Service*
For most innovative and smart cloud-based service that provides end users with new enhanced services and business benefits to the service provider.
Best Mobile Payments Service*
For the service provider with the most innovative approach to leveraging a mobile platform or strategic partner to enable payment services via mobile devices
Most Innovative Partnership Strategy*
Most Innovative Approach to Customer Experience*
Most Innovative Approach to Analytics*
Most Innovative Approach to Mobile Security*
For the operator with the most innovative implementation of mobile security solutions or strategies.
Most Innovative Video Service*
Best Community Telecom Project*
|The operator initiative that has contributed the most to the local community via improved communications|
Most Innovative Telecom Project*
|For the implementation that has had the biggest impact on the market|
|Best E-commerce Service*||
Best OTT Video Service*
Most Innovative Voice Service or Solution*
Best Data Center Services Provider
|Best provider of data center services for both in-house and third-party users - covering co-location and hosted services.|
|Best International Wholesale Carrier||
Best provider of connectivity services to operators and ISPs
|Best Managed Services Provider||
Best provider of managed communications services to enterprise, government and other large customers
* Open to Telecom Asia reader nominations
|Best International Wholesale Carrier
BT Global Services
(Right) Rajiv Verma, Head - Emerging Markets, BT Global Services, receives the award from (left) Fazlina Anuar, Account Manager, CSG International
|Best Managed Services Provider
Global Cloud Xchange
(Left) Lorain Wong, Chief Marketing Officer, Reliance Communications (Enterprise) & Global Cloud Xchange, and (right) Fabrizio Civitarese, President, Asia Pacific, Global Cloud Xchange, receives the award from (middle) Chris Boyd, Director of Digital Architecture and Transformation Telefonica, United Kingdom
|Best Data Center Services Provider
(Right) Clement Goh, Managing Director, South Asia, Equinix, receives the award from (left) Bob Fox, Managing Director, Foxcom
|Best Cloud-Based Service
(Middle) Kahoru Tsuda, Director, Cloud Services and (right) Ken Deguchi, President/CEO, NTT Communications, receives the award from (left) Jonathan Bigelow, Managing Director, Questex Asia
|Best Community Telecom Project
(Right) Yap Kok Leong, Chief Marketing Officer, Smart Axiata, receives the award from (left) John Tanner, Editor in Chief, Telecom Asia
|Best Innovative Telecom Project
(Right) Su Wen Mean, General Manager, Chunghwa Telecom, receives the award from (left) Stefan Hammond, Managing Editor, Telecom Asia
|Most Innovative Partnership Strategy
(Righ) Victor Ng, Director, Business Development & COE Open Platform, Singtel, receives the award from (left) Wan Zainal Adileen, Chief Sales & Corporate Affairs Officer, Edotco
|Most Innovative Approach to Customer Experience
(Right) Cahyadi Poernomo, Group Head Customer Value Management, Indosat Ooredoo, receives the award from (left) George Pan, Director of Malaysia Solutions Sales Dept, Huawei Malaysia
|Most Innovative Approach to Analytics
(Right) Yuni Lee, Sales Director South East Asia, Telstra, receives the award from (left) Sutha O'Connell, Event Director, Questex Asia
|Most Innovative Approach to Mobile Security
Smart Communications, LockByMobile
(Right) Angelito Villanueva, Managing Director, FINTQ Voyager Innovations, Smart Communications, receives the award from (left) Stefan Hammond, Managing Editor, Telecom Asia
|Best Mobile Payments Service
(Right) Edward Ying, Director of Planning and Transformation, Telkomsel, receives the award from (left) Jessie Cheung, Associate Publisher, Telecom Asia
|Most Innovative Video Service Project
(Right) Steven Khor, Director, Singtel, receives the award from (left) Hakon Jacobsen, Vice President, Amdocs Digital, Amdocs
|Best OTT Video Service
PCCW Media, Viu
(Right) Helen Sou, Senior Vice President, Digital Media, PCCW Media Group, receives the award from (left) Professor Paul Morrissey, Global Ambassador for Big Data Analytics & Customer Experience, TM Forum
(Right) Jason Lo, CEO, Tune Talk, receives the award from (left) Amrish Kacker, Partner, Head of APAC, Analysys Mason, Singapore
|Best Emerging Market Operator
(Right) Adzhar Ibrahim, Head of People & Organization, Maxis, receives the award from (left) Fazlina Anuar, Account Manager, CSG International
|Best Broadband Carrier
(Right) Paul Berriman, Group Chief Technology Officer, HKT, receives the award from (left) William Mar, Director, Global Digital Enabling Consultant, Huawei
|Best Mobile Carrier
(Right) Yuni Lee, Sales Director, SEA, Telstra, receives the award from (left) Gunjan Agarwal, VP Sales, APAC, Amdocs
|Telecom CEO of the Year
Morten Lundal, Maxis
(Right) Adzhar Ibrahim, Head of People & Organization, Maxis, receives the award from (Left) William Mar, Director, Global Digital Enabling Consultant, Huawei
|Best Asian Telecoms Carrier
(Right) Paul Berriman, Group Chief Technology Officer, HKT, receives the award from (left) Jonathan Bigelow, Managing Director, Questex Asia
+852 2589 1338
+852 2589 1352
+65 6395 4588
FOR INFORMATION ABOUT THE TELECOM ASIA AWARDS
Director ICT Research
Frost & Sullivan, Japan
Analysys Mason, Singapore
APAC Head of ICT Research
Progressive Digital Media
Chief Research Officer
Tolaga Research, US
Global Ambassador for Big Data Analytics & Customer Experience
TM Forum, United Kingdom
Independent analyst and strategist
Delta Partners, Dubai
Amrish is a partner with strategy consulting practice for Analysys Mason in Asia Pacific based out of Singapore. Amrish specializes in supporting board level investment and strategy decision making in the telecom and media sector. He has more than 11 years telecoms and media experience with operators, regulators and financial institutions across Asia-Pacific, Middle-East, Europe and Africa. He works extensively with mobile operators in the region and has been involved in a range of projects covering 4G strategy, spectrum valuation, network sharing, digital services initiatives and managing cost for data profitability.
Head of Digital Technology & Innovation
Axiata Digital Services
Kashif is a highly accomplished senior executive with a successful track record of delivering award winning business results, as the Head of Digital Technology, Chief Information & Technology Officer (CITO) of Celcom, as the CNO/CIO of Bright House Networks and as the North American Lead for Accenture’s Broadband practice within the Communications and High Tech Industry segment. Kashif has 15+ years of executive leadership skills for providing strategic business transformational solutions to Fortune 500 businesses around the globe leveraging rare mix of world-class business, strategic, technical, solution delivery and operational skills. Kashif has Masters Degree in Electrical Engineering and Bachelors Degree in Electrical Engineering/Computer Science from NYU Polytechnic.
Badan Regulasi Telekomunikasi Indonesia (BRTI)
Rony Mamur Bishry is the Commissioner for Macro Economic Affairs for The Indonesian Telecommunication Regulatory Authority (BRTI). One of his interests is the issue of the spectrum for future 5G especially for the low latency IOT. He used to be a resource economist and researcher at the Center for the Technology of the Inventory of Natural Resource at the Agency for the Assessment and Application of Technology (BPPT) 1990-.2015. He earned a Master’s degree in Resource Studies from University of Indonesia, and Ph.D degree in Resource Economics from University of Illinois respectively in 1985 and 1990. He was granted a Senior Fulbright Scholar Program for research in resource satellite accounting at Michigan State University in 2001. His research, articles, posters and journals were published and presented in national and international forums, such as the Transfer Technology Sub-Group Indonesian Delegation for UNFCC and other carbon accounting National and International Conferences, National Journal of Technology, UNFCC Technical Meeting, and many more. In addition, he hopes to be able to establish a connection with strong group of researchers that have interests in future 5G especially for the low latency IOT.
BOLT! 4G Ultra LTE
Devid is a true citizen of the world, he’s Italian born, French educated and started his telecommunications career at Bosch Telecom in Frankfurt, Germany in 1994.
Since 1994 he has had firsthand experience in the Broadband World; pioneering Wireline Technology (xDSL, PON and WDM) before immersing fully into Mobile Broadband Technology (3G, WiMAX, LTE and now LTE-Advanced).
After a first posting in Asia in 1997 as Regional Product Marketing Manager for Access Networks with Bosch Telecom, he fell in love with Asia and despite 4 successful years in Europe, where Devid held the position of Product Line Director and Chief Architect Broadband Access at Marconi Communications, in Genoa, Italy, turning this new product division into the #2 broadband access vendor in Western Europe, he then continued as Chief Technology Officer, APAC for Marconi Communications, Hong Kong, in 2004.
In 2006, Devid was appointed Vice President and acting-CTO for Broadband Networks for Asia Pacific at Ericson based in Beijing & Hong Kong supporting major broadband initiatives with leading service providers in Taiwan, China, Japan, India and Indonesia. In 2009, he was appointed Chief Technology Officer of the 4G-initiative at PT. First Media Tbk and moved to Jakarta, where he headed the deployment of the first 4G networks in Indonesia and its transformation to TD-LTE small cell/Cloud BBU technology, contributing to the launch of the first network of its kind in South East Asia. This unique endeavor received numerous accolades by industry peers among them: Excellence award for LTE service launch at the MWC’15, Best 4G service provider Award in Indonesia for 2014. Now he sits as CEO of BOLT! 4G Ultra LTE.
Donald is an adviser with Circles.Life. He was previously the Chief Operating Officer at Clifford Capital, a specialist project and asset-backed finance company focusing on the infrastructure, marine and commodities sectors. As part of the founding team, he built and led Clifford Capital's finance, accounting, human resources, treasury, legal and compliance functions including the establishment of its Euro Medium-Term Note programme and its maiden US$300m AAA-rated bond issuance. Prior to Clifford Capital, he was a Director at Temasek for five years focusing on the industrial and infrastructure investment portfolio, and before that, Deputy Director at the Monetary of Singapore. He started his career in Mergers & Acquisitions in both advisory and in-house roles in Hong Kong, Sydney and Tokyo. Donald holds an MBA from Macquarie Graduate School of Management as well as BCom and LLB from University of Sydney
Digital Stack Advisory & Labs [former ex-CEO, Upptalk Spain]
Jochen Doppelhammer is a Passionate Leader, Digital Entrepreneur & Executive. Jochen is considered one of the world's leading mobile & digital industry experts and heroically right-brained executives. He’s striving on leveraging consumer insight and technology innovation to create new products and grow businesses applying lean start-up & growth hacking methodologies to corporates.
Currently as Managing Director of Digital Stack Advisory & Labs advising global clients on digital transformation & innovation as well as creating new digital businesses, working with clients in the telecom, media & fintech sector. Jochen has been the Founder & CEO of UppWireless & UppTalk, the first fully cloud-based data-only MVNO based on the digital OTT communication app. Prior he was CEO of simyo & KPN Spain creating Europe’s first digital MVNOs back in 2007. Previous experience include management position at T-Mobile International and consultant at DiamondCluster (now: OliverWyman), Viant & Accenture.
Azran Osman-Rani is currently the CEO of iflix in Malaysia – a disruptive internet television subscription video-on-demand service that was launched in May 2015 and now operates across Southeast Asia and scaling to emerging markets in other regions. Iflix aims to radically change how entertainment content is delivered to consumers in emerging markets, and how to address the threat of piracy for content owners by offering a compelling and very affordable service.
Previously, Azran pioneered the long-haul, low-cost airline model as the founding CEO of AirAsia X. He led the growth from start-up to US$1 billion in revenue and a public-listing in six years, breaking many low-cost airline industry conventions and introducing innovations.
Azran held previous positions as Senior Director of Business Development at Astro All Asia Networks, SVP of Business Transformation at the Kuala Lumpur Stock Exchange, and Associate Partner at McKinsey & Company.
He holds a Masters degree in Management Science & Engineering and a Bachelors degree in Electrical Engineering, both from Stanford University.
He currently Chairs the Advisory Board of the Asia Business Centre at Curtin University, Chairs the Malaysia Chapter of YPO, and mentors high-growth companies for Endeavor.
Head of B2B/IoT Partnership Management
Mirela Juravle is heading up B2B/IoT Partnership Management in Indosat, one of the largest telco in Indonesia, in charge with setting up and driving B2B Partnership management function, IoT roadmap & business growth across products and sales. As ICT/ IoT solution expert, she is supporting Indosat Ooredoo B2B organization in the transformation towards ICT solution partner.She managed the onboarding and launch of Indosat M2M managed connectivity Platform as well as the eSIM Proof of Concept in cooperation with DoCoMo, putting Indosat in the lead as the first telco In SE Asia to demonstrate such innovative technology. Mirela has more than 10 years experience in M2M/IoT space for major telco like Telefonica Digital London and Orange Business Services London/Paris, with successful track record in managing M2M customer projects from global B2B/B2B2C OEMs to local M2M service providers, building and managing partnerships with MNOs and technology providers across verticals such as mobility, utilities, smart cities, retail, etc.
Executive Director - Global Business Group
KT (Korea Telecom)
Andy HyunJoo Lee has over 17 years’ experience in Telecom industry, of that 2 years as Global ICT Business Executive Director in KT(Korea Telecom). Currently, he is responsible for conducting global ICT business & strategy such as IDC, Cloud, ITS, Energy, Smart City, Security, Heath Care, Media & Communication.
Prior to his current role, Andy was Director of Cloud Business Team. He led product management teams and created & developed cloud business model such as server, storage, DB, CDN, VDI. He also optimized the Commercial & Internal Cloud system of KT’s Cloud business for operational excellence & cost saving Andy holds a B. A. in Economics from The University of Iowa, Iowa City, USA and a MBA from IE Business School, Madrid, Spain.
Chief Operating Officer
Malaysia Digital Economy Corporation (MDEC)
Dato’ Ng Wan Peng is the Chief Operating Officer of Malaysia Digital Economy Corporation (MDEC). She has been a core and pioneer member of the Organisation from the inception of Multimedia Super Corridor initiative since 1998.
As the Chief Operating Officer, she oversees the whole business with strategic operations including the various division such as Industry Developments, specifically the Creative Content & Technologies, Infotech, Global Business Services, Critical Enablers including Talent, Innovation Capital as well as Digital Enablement, Customer Service and also the Community Enablement i.e. Youth, B40 and eCommerce.
She has more than 25 years’ Industry experience and having graduated from Universiti Sains Malaysia in 1988 majoring in Computer Science. She has extensive experience in managing large-scale projects, in the areas of Strategic IT Planning, Project Management, Systems Integration, and Methodologies Development. Dato’ Ng has consulted for both private and public sector organizations in IT policy and project implementation in government, defense and education sectors in Malaysia and abroad.
In 2015, Dato’ Ng was conferred Darjah Setia Pangkuan Negeri (D.S.P.N) award for her contribution, commitment and dedication in driving and expanding MSC Malaysia’s footprint to other parts of Malaysia and also globally.
Dr. Gopinath Rao Sinniah is currently working as the IoT Specialist at REDtone IOT, a subsidiary of REDtone International, Malaysia. His role is to architect IoT solutions and conduct R&D in various aspects of IoT. The R&D is conducted by establishing strategic collaboration with research institutions. He is also working on big data and smart sustainable city initiatives. He is currently the Chairman of Internet of Things (IoT) Working Group under Malaysian Technical Standards Forum Berhad (MTSFB). The main role of the WG is to promote IoT, create and adopt IoT standards that can be used in Malaysia. He is also the Chairman on the IPv6 WG since 2009. He has authored several conference and journal papers, patents in the field of networking and computer science. Due to his numerous contributions, he was awarded the innovator award at his previous organisation. He was also awarded as the most active working group Chairman at MTSFB. He has conducted trainings in IPv6, networking and future technologies, presented at various events, conferences and international meetings.
Global Ambassador for Big Data Analytics & Customer Experience
Paul is a Veteran Technology Entrepreneur; he is a recognized International expert on CxM, Big Data Analytics/ Forensics, XaaS and Media distribution systems. Paul is also the Global Ambassador for Big Data Analytics and Customer Experience at the TM Forum leading these disciplines at the Forum. In 2010 he was awarded a Professorship by the School of Mathematics and Computing at Liverpool JM University in the UK. He is a Fellow of the Institute of Engineering and Technology (IET).
When Jason Lo first helmed the controls of Tune Talk as CEO, it was his first foray into the telecommunications industry. He went through a steep learning curve in order to quickly understand how the telco business worked. In his own words: “Thank God for Wikipedia!”
The first thing he realized is that many telco subscribers were not getting realistic rates. The public in general had effectively been fooled by a climate of confusion based on various pricing models and plans from incumbent players within the industry.
Lo knows that he needed to make a change.
Under his stewardship, Tune Talk rolled out its commercial services on 19 August 2009, featuring the lowest flat calling rates and never-seen-before incentives. Having the underserved segment in mind, Lo and his team set out to offer a hi value voice, data and short messaging service (SMS) package that meets the consumers’ demand for a simple, value-for-money product with easy accessibility and widest distribution reach.
Lo’s vision to offer a high value proposition to consumers, above and beyond what they had experienced from other telcos had a significant impact in that within one year Tune Talk established itself as the largest MVNO in Asia by number of subscribers.
It was indeed difficult to establish and sustain a new brand, especially in a highly saturated market, however Lo began to see shifts of allegiance from consumers towards Tune Talk’s services and products.
Despite all the challenges, the company persevered and under his direction, went on to become the country’s fastest growing mobile prepaid service provider.
After 5 years, Tune Talk right now has 1.5 million subscribers and the number is growing day by day. Works are underway to enter into MVNO deals with network operators from many of the Asean countries that will enable Tune Talk to deliver a better roaming proposition. The aim is to be the definitive Asean sim card. One number, multiple countries and multiple top-up points. Currently Tune Talk has succeeded in offering the most affordable data packages on the market and strives to maintain it that way.
Lo always stresses on focusing on the psychographics of the subscribers instead of the demographics. He is very keen on the importance of customer care service and customer experience where it is vital to have a personal relationship with the subscribers. Tune Talk is leading the pack when it comes to its customer care service, customer experience and also social network engagement. Lo himself is a personal customer care agent where everyone can reach him through his account on twitter. The personal touch is what makes Tune Talk different from other companies. A young and internal customer care department ensures that Tune Talk gets immediate feedback from the subscribers. Through Lo’s vision of the importance of customer care service and customer experience, Tune Talk can reach out to our customers and potential customers personally who will always appreciate the personal relationship created and Tune Talk has a very healthy engagement on all its social media accounts.
Lo is instrumental in ensuring the Tune Talk brand stays fresh and relevant, making it attractive to the youth segment— the company’s core target market. Using his vast experience in the arts and championing the local independent music scene, Lo uses entertainment as a major vehicle to stay in touch with the youth market and effectively project the Tune Talk brand in a fun and energetic way.
The Tune Talk brand is now synonymous with the youth movement, via Lo’s persistence for the company to be active in concert and movie promotions.
Due to Lo's deep passion for sports, Tune Talk has further explored the area of sports marketing by partnering the One Fighting Championship. To further leverage on the popularity of the sport as well as to build and develop its interest among Malaysians, Tune Talk has ventured further by organising its own mixed martial art tournament for amateur fighters called MIMMA (Malaysian Invasion Mixed Martial Art) which at the moment has been considered as the biggest amateur mixed martial arts fighting championship in the world.
With Lo’s guidance, Tune Talk had garnered significant recognitions in just a short 3 years of being in the market. In 2010, Tune Talk bagged The Brand Laureate’s ‘Best Brand – Product Branding’ at The Brand Laureate-SMEs Chapter Awards 2010.
In 2011, the company won the Frost & Sullivan’s Malaysia Excellence Award as the ‘Most Promising Service Provider of the Year’. In the same year, Lo garnered his personal decoration, ‘The Most Promising Entrepreneurship’ award for ‘Outstanding & Exemplary Achievements in Entrepreneurship’ at the Asia Pacific Entrepreneurship Awards (APEA) 2011.
Born in Kuching, Sarawak, Jason Lo is of Chinese-Irish parentage. Educated in Singapore and the United Kingdom, he achieved a degree in Accounting from the University of Hull (UK) and a Masters in Business Administration from Webster University (USA).
Chief Operating Officer
Mr Chris Williams is the Chief Operating Officer at ViewQwest, a boutique internet service provider in Singapore. He is an information professional with over 18 years’ experience in Asia and Australia. He feels customer experience is crucial to retaining customers as infrastructure and services become commoditised.
Chris holds a Bachelor of Information Systems degree from the University of Melbourne, a Master of Information Technology degree from Monash University, and a Master of Science degree in Technopreneurship and Innovation from NTU.
Datin Dr. Masdiana Sulaiman is the Head of Content and Over the Top (OTT) for XL Axiata. Datin Dr. Masdiana and her team manage content, products and activities in creation of day to day infotainment and entertainment for consumer, including music, video streaming, games, quizzes, social media and other OTTs.
Before joining XL Axiata, Datin Dr. Masdiana spent 17 years of her career with Celcom Axiata Berhad, with variety of exposures focusing on Marketing, Brand and Product Management of diversity product portfolios, from prepaid of different segments, to postpaid product for both consumer and enterprise, to Add On and OTTs, and to Value Added Services. She was also instrumental in establishing a Regional effort and collaboration for Celcom under the Business Development of Vodafone & Asia Mobility Initiative (AMI) Products.
In her early years with Celcom, Datin Dr. Masdiana was involved in Partnership Streams of 3G Spectrum Bidding by Malaysia Communication and Multimedia Commission (MCMC). The bid was eventually successful where she was entrusted to manage the overall 3G Partnership Program for Celcom.
Datin Dr. Masdiana obtained her BSc. (Electrical Engineering) in May 1999 from The George Washington University, Washington D.C., USA. She holds an MBA from Faculty of Business Management Universiti Teknologi MARA (UiTM) and recently obtained her Doctor of Business Administration (DBA) from the same university in 2016. Datin Dr. Masdiana was one of the recipients of the Group CEO Merit Award, 2007 from Telekom Malaysia.
Chief Operating Officer
Mr. Tabassi is an expert on wireline and wireless technologies and networks, and has extensive experience with large scale wireless network design, development, deployment, and operations. He holds an MBA and two Bachelor of Science degrees, in Electrical Engineering and Mathematics.
As the Chief Operating Officer of YTL Communications, a leader in telecommunications industry providing fixed & mobile broadband and converged telecommunications services in Malaysia. In this role, he is responsible to oversee the day to day operations and functions of the corporate through designing, improving, and implementing systems and organizational operations that the corporation uses to produce or deliver its products and services as well as implementation of programs to ensure attainment of business plan for growth and profit. Mr. Tabassi is a seasoned technology visionary with proven track record and nearly 30 years of experience in design, development, integration, and operation of worldwide wireless, wireline, and IP networks, with the ability to look beyond the day to day minutia and remain focused on deriving the strategic planning and vision of the company’s technology, products, and solutions in the rapidly changing industry.
Prior to joining YTL Communications, Mr. Tabassi was the senior vice president of global ecosystem & standards for Clearwire, responsible for driving industry standards and the global ecosystem to achieve Clearwire’s corporate strategies. He was also responsible for positioning the corporation as an industry leader in technology & product innovation by leading the company’s global advocacy program which educated foreign government regulators & ministers, as well as operators, while also promoting Clearwire’s technology, products, and services resulting in a much broader ecosystem. He championed the development and implementation of intellectual property invention disclosures as well as establishing Clearwire’s domestic and international roaming program. He was also responsible for Clearwire International’s network engineering & operations, product development, and IT services in Belgium, Germany, Ireland, Poland, and Spain as the CTO of the Clearwire International. Prior to Clearwire, Mr. Tabassi was acting CTO and vice president of technology development and architecture for Sprint Nextel, responsible for leading the development of technology, network, systems architecture and evolution strategies. He also oversaw evaluation of emerging technologies that enable delivery of differentiated products and services in pursuit of new business opportunities. Mr. Tabassi ensured that Sprint Nextel was at the forefront of technology innovation. Before joining Sprint, Mr. Tabassi was EVP and chief technology and development officer of MobileStar, a provider of wireless broadband access. Prior to MobileStar, Mr. Tabassi was vice president of engineering and operations for SkyTel, a leader in wireless messaging, managing network planning, system design, project management, implementation, maintenance, and operations of SkyTel’s Nationwide Traditional and Advanced Messaging Networks. Mr. Tabassi also served as director of engineering services for both Alltel Mobile, the cellular division of ALLTEL Corporation, and for LCC International, one of the world's leading telecommunication consulting firms.
Huawei, as a global ICT solutions provider, continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
While increasingly ubiquitous connectivity is leading to rapid digitalization on a global scale, the ongoing evolution of the ICT industry represents the core enabling force behind digital transformation across all industry sectors. Leveraging our experience and expertise in the ICT sector, we help bridge the digital divide and promote high-quality broadband connectivity for all. As an advocate of socioeconomic sustainability, we make every effort to support secure and stable network operations, and help customers and industries improve efficiency to drive low-carbon economic growth. By localizing our operations and building a global value chain, we help local innovators maximize their global value and share win-win outcomes.
Guided by the vision of Building a Better Connected World, we are committed to driving business and industry advancement through technology innovation, fostering a robust industry ecosystem through open collaboration, and helping global carriers and enterprise customers achieve agile innovation, rapid transformation and business success in the digital era.
For more information, please visit www.huawei.com.
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
CSG International (NASDAQ: CSGS) is the trusted global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed service models. CSG drives business transformation initiatives for the majority of the top 100 global communications service providers, including Singtel Optus, Bharti Airtel, Reliance, Telstra, Hutchison 3 Indonesia, Indosat, Chorus NZ, DST, AT&T, Comcast, DISH, ESPN, Media-Saturn, Orange, Telefonica, Time Warner Cable, Vodafone and Verizon. For more information, visit www.csgi.com.
Established in 2012, edotco is a wholly owned telecommunications infrastructure services subsidiary of Axiata, with independence in its management and operations. edotco provides end- to-end solutions in the tower services sector including co-locations, build-to-suit, energy, transmission and operations and maintenance (O&M) in the region of Asia.
As the first regional tower services provider in Asia, edotco delivers equal access and efficient telecommunications infrastructure services and solutions across a portfolio of over 16,000 towers in our countries of operation: Malaysia, Sri Lanka, Bangladesh, Cambodia, Pakistan and Myanmar. edotco's services are supported by state-of-the-art real time monitoring service, echo.
Since 1993 Comarch’s mission has been to help communication service providers achieve high business profitability and enhance customer experience with end-to-end IT solutions and services. Thanks to numerous projects for the biggest telecom operators worldwide, we have gathered a lot of domain knowledge and expertise in the industry. This, among other factors, enabled us to successfully deliver various projects for multiple clients (including such renowned brands as O2, T-Mobile, Vodafone, KPN, E-Plus, Orange) across the globe.