Andrew BooteVP Global Customer Data, Global Operations
Ideating for Viable Disruptions: Securing the Enterprise Sustainability
"In today’s business environment, fast-paced technological advancements and digitalisation are disrupting traditional business models and value chains across industries. While these disruptions could increase uncertainty, they also create new opportunities for those who are ready to embrace change."
- Mr. Chee Hong Tat, Senior Minister of State for Trade & Industry and Education, Singapore
Singapore Government has been implementing the S$4.5 billion Industry Transformation Maps (ITMs) across twenty-three industries since 2016. Enterprises in Singapore lead the digitization drive as Singapore emerges as the hub of innovation. In contrast, much of ASEAN is still in the early stages of digital transformation, and could benefit from the experiences of Singapore.
Enterprises, to become digitally active, are encouraged to reinvent and transform and become more customer-centric, productive and agile. However, traversing this journey is not without its challenges.
CDOs, in charge of driving the enterprises to digital continuity and successes, are expected to be aligned closely with organizational visions, collaborate with key stakeholders, tackle structural and cultural challenges, manage technology obsolescence, fill talent and knowledge gaps, justify ROI, and more.
Questex Asia’s Chief Digital Officer Innovation Summit running on 21 March 2019, in Singapore, will bring together 150+ senior executives from major enterprises of Southeast Asia – to discuss how some of the successful regional CDOs are handling these expectations and how they have facilitated their organizations’ digital transformation.
Top CDOs from Governments, manufacturing, BFSI, aviation, retail, logistics, and technology firms along with start-up universe will discuss their roles and contributions in shaping the digital journeys of their enterprises.
Key Topics Discussed
Who Will Attend
150+ C and C-1 executives from major enterprises from cross-industries in Singapore, Malaysia, Thailand, Indonesia, India and ANZ will be attending and networking, from following profiles:
Singapore Government is leading the digitization efforts of the nation, and it begins with how business is done in the Government. The speaker will illustrate how GovTech transforms government services with the aim to develop Singapore into a Smart Nation, and how that enhances the business environment to your benefits.
In order to succeed, CDOs must derive the digital strategies that best suit their business objectives and the core capabilities of their enterprises. If we overly simplify the strategies, they typically fall within two models: chasing opportunities, and enhancing core businesses.
As a delay in choosing a model or choosing an inappropriate model, often result in failures, how opportunistic or transformational the CDOs can be? What factors should CDOs take into consideration when choosing between the two models? Or is there a middle path which suits certain enterprises and operational models, that could increase the chances of success?
20 minute roundtable discussions on specific verticals and interests, followed by concise recaps to provide takeaways.
For traditional companies with rich history, legacy IT structures could be the hurdles to rapidly deploying digital products and services. The solution is two-speed IT architecture, where a new digital IT architecture is run alongside the legacy systems. This allows for speed, agility, and user-friendliness, while the traditional backend systems could be improved into a more stable pace. The speaker will illustrate how the two-speed IT architecture is managed at his enterprise, and the challenges they faced in incorporating the new technology into the current architecture.
Enterprises are transitioning from monolithic architecture to microservices, in order to be more nimble, deploy and scale new software quicker, and increase service reliability. APIs are central to microservices and need to be managed appropriately to facilitate networks of networks. This keynote show cases the best practices for microservices architecture design and API management through end-user case studies.
Singapore Airlines recently launched the first blockchain digital wallet for airlines, allowing their frequent fliers to spend loyalty points as currency in their everyday lives. This innovation has not only opened perspectives to different digital partnerships, but have proofed internally that the flag carrier of Singapore can be fast to market. The speaker will share his successes and lessons learnt along the way to help others avoid pitfalls in their quests for speed.
With pace of change at it quickest ever, it is imperative for enterprises to launch practical and aesthetic applications swiftly in response to changing customer preferences. This presentation will illustrate, through enterprise case studies, how low-code development platforms could facilitate shortened software development timeline and enhance the productivity of developers.
Enterprises have been launching digital labs in their efforts to drive innovations. Some opt that these labs, with focuses on driving digital marketing, creating accelerators and building communities, only touch on the surface without achieving large-scale changes. Others believe that these labs enable partnerships with start-ups and other organizations, through which new generations of innovations and solutions are pioneered.
How effective are these labs in reality? Are the results practical, viable, scalable and repeatable? Or should CDOs look for alternative models to disrupt and innovate?
The wealth of customer pools sitting in digital platforms such as Grab and GO-JEK could proof lucrative if monetized correctly. Through embedding the products of enterprises into the customer journeys of such digital platforms, there could be win-win situations for all parties involved. It is however challenging in the process of building innovative products collaboratively. Speed-to-market, IT architecture, communications, and alignment of business objectives are all factors of conflicts. This case study will showcase how the speaker overcomes these challenges and reveal his/her recommendations for other enterprises that are looking into similar eco-system plays.
AI can help companies segment data and predict behaviours. Enterprises can leverage AI and cognitive eco-systems to properly capture and analyst data across touch-points to facilitate data-driven, client-centric approaches in marketing, sales and servicing. Learn how enterprises meet end-user expectations in a digital world with deploy-ready solutions on the market.
Management and CDOs rely on data analytics to make decisions and to benchmark the impacts of their transformation efforts. However, in established corporations, data often resides in different business units, making it an immense challenge to synchronize data into a single source for consumptions.
With datasets growing exponentially, how should CDOs simplify their approaches? What could CDOs do to bring together various business units to pinpoint the data needed? Which new profiles CDOs need to employ to assist them in their digital strategies? What are the best ways to rehash the IT architecture surround data storage and usage?
As a relatively new functional role, the status of CDO within a traditional organizational chart is yet to solidify. Some companies have IT functions reporting into CDOs, while others might have CDOs reporting to CMOs or COOs. With CDOs coming from a variety of backgrounds including marketing, IT, and e-commerce, will we expect the future executives to have both business acumens and technological skills? Will CMOs morph into CDOs who also head the CIOs? Or will current CIOs be expected to lead marketing functions? How will these roles transform going forward? How should senior executives prepare themselves for career advancements?
AXA Life Insurance Singapore
MSD International GmbH
Krungsri Finnovate Co., Ltd.
* Top 7 reasons why you should Sponsor *
1. Interact with Key Buyers, influencers and decisions makers from across the Asia Pacific Region
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3. Increase your business opportunities with ease in the Asia Pacific Region
4. Achieve business growth through the multitude of opportunities made available to you
5. Amplify your brand positioning to create Top-of-Mind-awareness among senior industry executives
6. Enjoy a wide reach as your company brand and solutions are amplified at this strategic platform
7. Succeed in engaging your targeted audience through an array of customizable sponsorship packages
Ronnie moved into digital in 1999 as he was fascinated with new technology and its effects on human behaviour, particularly in marketing where he started his career. That fascination has not dimmed in the intervening 18 or so years.
Spending time in agencies (Outside Line, WEMS & Quirk) and client side (EMI Records, Reed Exhibitions, Hiscox and now DirectAsia) has given him a rounded view of digital.
He has been in Singapore since August 2015 and is slowly improving his Singlish.
Outside of work he supports Southampton FC, is a big fan of The Fall and desperately tries to keep his geeky tendencies at bay but always gives himself away at some point.
Olivier FLOUS is the Vice President of the Digital Transformation & Digital Factory for the Thales Group since June 1st, 2017. Between mid 2013 to mid 2017 he was Vice President of Engineering for the Thales Group. He was in charge of engineering processes, tools, skills development and competitiveness, overlooking a population of more than 20,000 engineers worldwide. He also coordinated the digital transformation of Thales internal operations since early 2016. Between 1997 and 2005, he has occupied various positions from Software Team leader to System Engineering Manager in Electronic Warfare Systems for Combat Aircrafts, as well as Naval Combat Management Systems. He then joined the Transport business where he has managed large Engineering Departments, before being appointed in 2008 Technical Director for both Transport and Security Systems. Meanwhile he has been the Design Authority for very complex systems such as the Mexico City integrated security system for which he received the “Engineer of the year award” by French press in 2014. He holds a Master of Science in Engineering and postgraduates in telecommunications and signal processing.
20+ years of Experience in Banking Technology and Data Governance covering Technology infrastructure, Solution Architecture, Software Development Life cycles, Data Strategy, Information Management, Business Intelligence, Meta/Master Data Management, Enterprise Data Integration and Data Governance.
A French of Vietnamese origins, Khang has been working for the past 20 years in different digital and e-commerce environments in France (Darestep, Voyages-sncf.com) and in Singapore (Global Fashion Group / Zalora), and is currently General Manager of the Digital Innovation Services Centre of International SOS, the world's largest medical and travel security services firm which counts nearly two-thirds of the Fortune Global 500 companies as clients. With exposure to large slow-moving corporates as well as to fast-paced start-ups / grown-ups, he’s been leading teams with globally dispersed stakeholders, pushing technology to be core to the business and fostering agile and devops transformation. Some of his areas of interest: #techinnovation #techforgood #management3.0 #womenintech #education #travel #food
Julie began her career more than 25 years ago at Merck & Co., Inc., Kenilworth, NJ, USA as a scientist doing basic research on inflammatory diseases. As her interest in data generation and clinical studies grew, she then advanced her career in clinical development, enabling her to take on various global and regional leadership roles in IT and Product Development. Over the years, Julie’s responsibilities expanded across different continents, with primary focus in the US, Belgium, China, Japan, and now Singapore.
Leading MSD’s global data science team from the Singapore IT Hub, Julie’s main duty lies in driving the Hub’s role in harnessing advanced technology and nurturing inventions for life. As the Hub leader, she oversees a wide range of teams including IT Risk Management and Cybersecurity, Data Science and Analytics and Cloud Services, among others.
Julie is passionate about all things digital – from rejuvenating corporate culture to promoting collaboration, she believes that technology plays a crucial role in establishing the workforce of the future. She actively engages the local start-ups and universities in Japan, China and Asia Pacific (JCAP) with a two-fold objective: firstly, to grow the emerging fields of data science and cybersecurity in the region, and to develop the local talent pool to help improve Singapore’s future healthcare ecosystem.
Julie currently lives in Singapore with her family. In her free time, she enjoys learning about world cultures through their art, music, and folk stories. She also seeks out opportunities to connect with people from different walks of life, where diversity and cultural uniqueness play an integral part in fostering innovation.
As SATS CDO, Albert is responsible to lead the evolution of SATS technology and innovation into a digital future. Digital evolution is key to achieve SATS growth ambitions, in line with SATS choice to evolve as Technology Driven and People Led Company. Seeking to develop new competitive advantages that enable sustainable growth.
Prior to joining SATS Albert was Asia Pacific President of Amadeus, the leading travel technology company, spearheading the company’s strategy for travel technology across the APAC region.
Before moving to APAC has held a variety of roles leading global teams to enable the global expansion and business diversification of Amadeus IT, a company that he joined in his early days back in 1993. Prior to Amadeus, Albert worked for Swissair for five years.
Albert is a seasoned executive, driven by his passion for customer service, change management, innovation and diversity.
Spanish native, yet Albert describes himself as world citizen. He holds a degree in Linguistics, and has completed executive programs in INSEAD, St. Gallen University and IE-Instituto de Empresa. Albert is fluent in Spanish, English, French and German, in addition to his Catalan mother tongue.
As Head of Open Innovation at MetLife Asia’s innovation center, Akiko identifies partnership opportunities with insurtech start-ups via LumenLab’s ‘collab’ platform, drives internal incubation projects, and runs design thinking bootcamps for MetLife Asia, particularly in Japan.
Prior to LumenLab, Akiko introduced investment and exit opportunities in Southeast Asia to ultra-high net worth investors, building on her work at Temasek Holdings, where she successfully assisted venture capital funding during the global financial crisis. Her buy-side career began at Colony Capital, after sell-side advisory work at Salomon Smith Barney in NY and Tokyo.
Akiko has a BA degree from Yale University, an LLB degree from Kyoto University, and an MBA from the Wharton School of the University of Pennsylvania. She resides in Singapore with her family.
Sam got a Bachelor’s Degree with Honors in Finance and Banking from Assumption University, Thailand and a Master’s Degree in Finance and Banking from University of Bristol, United Kingdom.
With extensive experience in financial industry and in Thailand’s startup community, Sam Tanskul leads Krungsri Finnovate Co., Ltd., the latest subsidiary of Krungsri, with a focus on technological innovation investment in Thailand and ASEAN.
Prior to his current role at Krungsri Finnovate, Sam has over 15 years of experience in Credit Card business with several leading organizations including UOB, GE Capital and Krungsri Consumer, in the area of product management and innovation.
Since 2014, he has joined Thailand’s startup ecosystem, as one of the core members behind the success of ‘Krungsri Uni Startup’ – a platform for the young, creative generation to develop financial mobile applications in pursuit of their aspiration to be professional startups - and ‘Krungsri Rise’, the first fintech corporate accelerator in Thailand.
Currently, Sam is the Managing Director of Krungsri Finnovate Co., Ltd., the new subsidiary of Krungsri to fully lead on Fintech/ Startup in Thailand and the region, with the key focus in 3 areas -- accelerator & academic collaboration, startup project management, and corporate venture capital. He is also one of the board members of Thai Fintech Association.
Since its founding in 2007, Sansan has focused on delivering its cloud based contact management service to customers in Japan and beyond. Sansan is setting the standard in Japan for cloud-based contact management, with annually doubling numbers of users from over 7,000 premium corporate users including the Japanese Government (METI). Sansan Inc. is based in Tokyo, Japan and has its subsidiary Sansan global Pte. Ltd. in Singapore since October 2015. The company began offering its business card app Eight in 2012. It has over 2 million registered users as a new business network that incorporates a social media framework to transform business cards into business connections.
Tealium revolutionizes today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data - spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000 vendors and technologies, Tealium’s Universal Data Hub enables organizations to leverage real-time data to create richer, more personalized digital experiences across every channel.
Alteryx revolutionizes business though data science and analytics, delivering an end-to-end platform that unifies the analytic experience. Alteryx empowers organizations to break data barriers, deliver insights, and experience the thrill of getting to the answer faster. Data scientists and analysts alike can discover, prep, and analyze data using a single, scalable enterprise analytic platform. Through data discovery and cataloging, users find the right analytic asset quickly, then share and publish data in a collaborative, governed environment. The Alteryx experience is self-service, with drag-and-drop visual workflows that allow users to connect, cleanse, and blend data, wherever it’s stored; then analyze and model data in a code-free or code-friendly environment. And Alteryx visualytics allows you to see how data changes across an entire workflow. With Alteryx, deploying, managing, and monitoring analytic models happens in real-time, as organizations quickly and confidently deliver answers faster than they ever thought possible. The Alteryx platform allows organizations to scale and IT to govern, as analytic workflows are automated, shared, and published securely, freeing up time and resources to deliver game-changing business outcomes. Alteryx is proud to be the Gold winner of the 2018 Gartner Peer Insights Customer Choice Award in the Business Intelligence and Analytic marketplace.
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organizations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.